Bel Air Motor Hotel

The room was not clean. The furniture had graffiti inside. I couldn't stay there because there was a cockroach in the room and I felt unsafe. Horrible experience from check in to check out.

Room is cleaner than most the others in the area and always has been.the staff is amazing here and they even worried about my pregnant dog, as did i, after a routine visit from pest control.. i’ve never encountered roaches and i wish i can say continue to not have had that issue , but i did have a few babies come in the room and yes, they died rather quickly before and after the treatment. they are diligently tackling the issue which is due to the growing transient issue from the recession. they take great care and pride in their work and the environment they provide to their guests! i wasn’t aware they accept pets at all and my baby having babies was accepted in like a family member and i wasn’t charged a fee! when we had a hiccup with a clients payment coming thru on time (very frustrating part of our pressure washing detailing and cleaning business) they allowed some leniency which was a relief from past experiences . the hot tub was a nice addition! the ac is kicking as well as the heater with no burning smell. Ample towels provided, no annoying knocks by maids trying to shove you out. room got a little bit of humidity condensation which left me amazed their was no mold anywhere, some neighbors were a little nosey but we all can be in sketchy places and this hotels always felt like a safe haven amongst the rest of the other hotels in the surrounding “*****”

Rooms very run down. Microwave was filthy. Furnishing looks like it's from the 60s. Lobby ice machine broken. Shower head not working/spraying properly. Housekeeping staff was friendly and did the best they could to address concerns.

More maintenance in general; also more often clean the couch covers etc. Put in a reading lamp on the table between the two beds so guests can read at night.

I stayed here under the impression it was a decent place from the rating but i was disappointed. The room was very dirty and worn down. The shower was not thoroughly cleaned, the walls had stains, and the couch was stained. I was not comfortable really touching anything around me and simple slept and left as soon as possible. I was surprised since the pictures showed a very different clean room compared to the one I got. I won't be going back here.

The first room I stood out was 212. There was mold on the walls. There wasn’t even a blanket on the bed. It smelled really bad. The TV wasn’t working and there was a big nail on the floor. I come back down to make a complaint that I want my money back and they said I would have to go through ******* to get my money back because I paid for it on ******* and he offered another room. Also, he said that I couldn’t get the refund back because it’s been more than an hour that I come down to make a complaint and he said it had to be 10 to 15 minutes then he could refund the money but I was not aware of thatwas not aware of that and I was just forced to stay because it was 830 when I came down offered another room room 104 and it was just as bad and the air in the room doesn’t work and it’s really cold and it’s just blowing cold air out.

Property is old and rooms and furniture are a little shabby. Property doesn’t show much reinvestment of profits. Run down. Won’t be returning.

Great staff. Very peaceful place too

Location was convenient. Insulation for sound not good. Foot traffic above us and through hallways kept my wife up all night, so we left early to find another hotel to stay at.