Guest User
February 3, 2026
It seems I experienced discrimination... or was treated differently? I really hope not. When I checked in, the front desk told me I needed to inform them if I wanted room cleaning. During my stay, one morning I told a front desk staff member, who seemed Japanese, that I needed cleaning. He noted it down and asked if I wanted the bedsheets changed. My English isn't great, so I used a translator to convey 'change bedsheets,' and I said yes. However, when I returned that evening, my room hadn't been cleaned, and the bedsheets weren't changed. There was no sign of anyone having entered. Then, on my check-out day, I mentioned this to a Chinese front desk staff, who happened to be on duty. I told her I had requested cleaning, but no one came. She checked the records and surprisingly found a line drawn through my request, indicating it had been cleaned! But it clearly hadn't been. She said it might have been a staff error. But even now, thinking back, I really find it hard to believe it was just a staff error... (The front desk staff from HK was very good though).
Other than that, I think the hotel environment and overall cleanliness are quite good. It's just this cleaning incident that I found very strange. If you ask me if I recommend it, I do recommend this hotel. No major issues. I booked for three nights, costing 9 RMB, which I thought was very affordable. The surroundings are quiet, and you can see the Skytree. Getting to Tokyo Tower and the city center by subway is also decent, just a few stops away.
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