Maoshan Oriental Salt Lake City Mountain Hidden Su

Everything was great, except for the price.

1. The lobby was constantly noisy due to a group check-in. The front desk staff seemed rushed, completing my check-in in just two minutes. I wasn't given a map or any information, leaving me completely confused. Shouldn't there be a separate counter for group check-ins to avoid disturbing other individual guests? 2. The resort's capacity seems insufficient. For the buffet breakfast, we had to choose a dining slot, one hour per slot, and changes were basically impossible, especially during peak hours. I've been to Disneyland, Chikan Old Town, all Chimelong resorts, Wujiangzhai International Tourist Resort, and others. This is the first time I've seen such operational management. This is the first time I've been told I *must* eat at a specific time. If you can't handle the capacity, then don't sell tickets, don't force me to eat at a particular hour. It's a buffet, not a set menu. Can't you pack meals for groups? Or for individual guests who don't want to go? You could count in advance and leave them at the hotel front desk. I don't even expect gourmet food, but don't dictate *when* I have to eat! What kind of state banquet has so many rules? 3. Can someone supervise the F&B in the park? The bibimbap on that 'Ghost Market' street felt like they were taking advantage of tourists. There was a sizzling beef dish where they first asked if I could change my order. I asked if they ran out, and they said no. If they had it, why ask me to change? Then it arrived, and it looked like someone else's leftovers – all shredded meat scraps, not a single whole piece. I called the vendor to inquire, and they made me feel like I was being unreasonable, explaining that the beef was steamed then stir-fried. I don't understand; thinly sliced beef, steamed *then* stir-fried? I don't get it, I just wanted to cancel the order. I didn't want to get angry, and then they made canceling feel like they were doing me a favor.

The entire scenic area has a central service desk. Unlike online hotel bookings which may not have room types available, this central service desk arranges rooms for everyone, even during the off-season, ensuring you get a centrally located room, saving you time and effort for your visit – commendable! After entering the designated hotel, you'll be served by the hotel receptionist. This time, we encountered a very attentive and helpful lady – Li Xuemei, a customer service representative at the Yanquan Hanguan (official store). When booking activities via mobile phone, she patiently guided us step-by-step. Also, one of our package items was a "Jianghu Grand Feast" dinner show for two, which was already sold out when we arrived at the hotel. She immediately informed us that an additional show would be added that evening, demonstrating her commitment to meeting customer needs – thumbs up!

The car can't reach the hotel entrance, and the hotel only provides two rides from Zhuque Gate to the accommodation, which is very unreasonable. You have to pay for the sightseeing bus to get things from the car. The rooms are not soundproof, and you have to take a bus to get breakfast. The breakfast quality is extremely poor, even worse than a budget hotel.

The room was conveniently located within the scenic area, allowing guests to easily return to their room to rest after watching the show. It happened to be my birthday on the day of my check-in, and the hotel thoughtfully provided birthday noodles. The room was clean and spacious; I would definitely stay again if given the chance.

Wen Zulan provided excellent service. We were very satisfied with the upgrade from a large room to a suite. Hope to come again next time.

Wang Hongxia and Li Xuemei provided excellent service.