This was my second time staying at Caesar Metro Taipei, and unfortunately, it was a completely different experience from my first visit.
During my initial stay, I really enjoyed the clean room; it smelled fresh the moment I walked in and the staff were genuinely helpful. That positive impression is what brought me back.
However, my second stay fell far short of expectations. It was during Chinese New Year, so the hotel was packed with guests. Check-in took a very long time, and waiting for the lift felt endless. The room itself was not as clean as before, and the walls were so thin that we could hear people walking by and noise from the next room throughout our stay.
The worst part was the atmosphere. The lobby was overcrowded with luggage and people, making it feel more like a busy market than a hotel. The personalized service I had experienced before was completely missing; the staff were clearly overwhelmed.
Overall, it was not a pleasant stay. I understand holidays are busy, but the drop in quality was hard to overlook.