Sure Hotel by Best Western Hilden-Duesseldorf

We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.

Simple, good location, onsite parking, great value for your money

Staff was at times very unprofessional. We waited hours for our drinks and food, even though there were only a handful of guests at the bar/restaurant. Some of the staff seemed very inexperienced and one even private made prive phone calls while working.

I reached the hotel very late at night and I got a nice, polite welcome at that time.

Stayed for 2 nights at this 4 star hotel in the middle of Hilden close to the shopping street and about 15 min walk from the station. The lobby, restaurant/breakfast room was recently renovated because of a serious flooding a couple of years ago. They did a good job, the interior in this part of the hotel has been updated with a very contemporary feel to it. We booked a standard room, however the heating was not working properly and we got upgraded immediately which was very much appreciated. The rooms, looked a little bit dated, but were to my delight utterly spotless. The bathrooms especially the shower trays and doors were immaculate, although some water was leaking onto the bathroom floor when using the shower. The housekeeping department is doing a good job for sure. I was pleased to see soap dispensers installed rather than having all those little customary bottles with soap and gel, saving on plastic. Good forward environmental thinking. Because the floor covering was carpet rather than tiles or laminate I would have liked some of those hotel slippers that are customary in most hotels these days. Also as a 4 star I would expect an iron and board in the room for convenience. The breakfast offerings are the usual fare and I was pleased to see milk alternatives available. The breakfast room was quite busy and you could do with an extra member of staff looking after the buffet to replenish it in time. All in all I very much enjoyed my stay here. I think that the room rate charged is very fair and honest but thought that the prize for the breakfast per person maybe at 17 Euros is a bit steep. However, I wholeheartedly can recommend this hotel.

We were here with our 3,5 month baby. (she slept with us, so no bby bed needed) We had a room at the back and was quite silent and cozy. I have to assure, that the shower doors are not sealing perfectly and leaking a small lake after shower. The double bed is actually two beds pulled together. It was bit uncomfortable because of the gap :/ The rooms' and bathroom's interior are a bit outdated style comparing to the star rating, but in general clean. Breakfast Buffet was nice considering, that it was in Corona time. BUT! Some business visitor, who got coffee served and personally table pre-cleaned by the staff was refusing to wear a mask and talking on the phone all over the food. Unfortunately the staff wasn't saying anything for this. In despite of the fact that it was written clearly, that you have to wear mask for picking food. In my opinion it is like this since a year all over the world. It is very concerning, that the staff doesn't care about some very serious fact like this, even if the business man seems to be a returning, well- paying guest.

Goood