Epic Apart Hotel - Seel Street

The apartment was great, very spacious and clean. Great set up, the only thing I would've appreciated more is knowing that the reception is at least 5-7mins walk from the apartment. This can be annoying especially for late arrivals.

I booked 5 rooms for a hen party including the penthouse. We appreciated a couple of free upgrades and a complementary late check out on the penthouse. The space was massive in all the rooms and had everything you could need. The location is great too. However we did have a few issues. The self check in codes arrived an hour late and only after my friends had visited the office at the sister hotel. The penthouse was very cold and the heating system didn't seem very effective, it also needs a lick of paint in some areas like the ceilings or cleaning the old tape off the windows. Living rooms dont have curtains and one of them had a flood light outside, so the person in the sofa bed couldnt sleep - the team changed the room on request though. Not sure how this would be handled if it was busier in season. Even though i'd been given complementary late check out, the team called multiple times and housekeeping came knocking at 11am. I was asked to pay for overstaying, although this was quickly settled once i sent evidence of correspondence. The late check out requested a payment for some of the rooms even though this had been paid in advance. Overall, it was fairly good and issues raised were dealt with quickly, but not worth the money paid.

Nice apartment, clean and comfortable. Only downside is if your on the side of the main road it is quite noisy.

It was great staying at the epic apartments as we always stay there.the weather was not great

Good for the price, great little kitchen area. The room was freezing sadly, the heating did not work at all. Looked clean on the surface but lots of bits missed. Bed was really comfy, but not enough pillows.

We had booked a “super lux studio” for 2 adults and 2 children. Alarm bells went off when we came to the building since the place was quite worn down. We were really disappointed when we got in the apartment. It was freezing cold, the windows would not shut, the walls and carpet was stained, it smelled terrible and there was not kitchen utilities for a family of four. The walls were paper thin and parties going on all over. We called the receptionist and he came over quit quickly. He was really serviceminded and took us to their buildings in Duke Street to view other rooms. These rooms were of a much higher standard, but was actually what we expected from the price we paid. It was not ideal having to move a family on a Friday night after traveling the whole day, and they shouldn’t have put us in the apartment in Seel Street in the beginning, but we are still happy with the solution they came up with, and the receptionist was serviceminded and helpful.

Great location, staff pleasant to deal with over phone and WhatsApp. Easy to checkin and check out. Stayed in 1 bed apartments sleeps 5, would’ve needed more towels for 5 ppl only provided two bath towels and two hand towels. Only provided one toilet roll for two bathrooms so had to buy more. Was no hairdryer in room but they provided one on day 2 after asking for a second time for one. Walls could’ve been doing with repainting and some of the carpet was ripped in bedroom but overall very clean and great place to stay. Perfect for groups.

Avoid this place. Carpet was filthy, windows are frosted and broken so no view outside at all, poor lighting, bathroom has no shower partition so the entire bathroom is wet for your whole stay, poor security, night clubs next door, shady area. No toiletries provided.

Bed and pillows are too soft and dirty. Basically well equipped but furniture are old. Rooms are not so clean. Nice location, so much restaurants and shops nearby. Staffs are very nice.