Apartments in East Java, Indonesia

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

The floor is like never swept and mopped.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Semua baik. Udh langganan. Kamar bersih. Bisa akses kolam renang. Minus nya cm 1, receptionist nya ga 24 jam. Mungkin bs improve spy receptionist nya jaga 24 jam.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked. Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy! They have kitchen if you want to cook. Linen smell “not good” but its not really matter since I only here for one night. If you have things to do in East Surabaya/Pakuwon you can consider to stay here.

This is a good hotel with a great location, close to a shopping mall and convenient for finding food. The rooms are very spacious and clean, and the staff provide excellent service.

The check in procedure was not efficient and meant we had to wait for several hours for a member of the team to come and check us in. The office kept putting the phone down as they did not speak English but would also not WhatsApp to arrange check in. A lady on the front desk for the hotel assisted in translating. Once checked in all was fine. Gym good also. Deposit of 200k, returned at check out.

Tdk diinformasikan bhw all superior rooms are smoking areas, so PLEASE next time diinfokan.. Shower area terlalu sempit, tp lainnya 're OK..