Apartments in East Java, Indonesia

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

Location is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.

The floor is like never swept and mopped.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Beyond expectation 👍 Facilities were great, and the price was affordable. The location is strategic, and the service was good. The view from the room was also very nice. (Photos attached). Just a suggestion for next time: maybe you could inform guests about the parking floor (P1, P2, etc.) upon arrival. We had some trouble getting our car out late at night and very early in the morning because the mall access has limited hours, and our car was parked on P1. Thank you! We'll definitely stay here again next time.

The room is massive! It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative. If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower. Overall this is really nice hotel, will comeback again next time if I go to Surabaya. Thank you

Lovely staff, genuinely friendly and helpful. Very professional. Amazing breakfast, especially at weekends they have Superior breakfast, and it really is. I had stir fried beef, chicken and prawns, special local juices, traditional foods, plus the usual buffet. Wonderful pool and gym. Children's play area. A well thought out facility.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.