Comfortable stay, hotel a bit dated but clean and functional, staff mainly friendly, issues at breakfast with staff working really hard but not able to keep up with food replenishment, told by manager to use a paper cup as no clean cups available, had to ask twice for coffee machine to be filled with milk.
Reasonable choice of breakfast items, unfortunately no pastries though.
Good amount of free parking available, staff clearing and cleaning tables friendly and hardworking.
Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
The breakfast is simple, the location is easy to find, the scenery is beautiful by the lake, the rooms are small, the facilities are old, pets are allowed, there is a bar and resident singers in the evening, the atmosphere is good, the price is high
There are supermarkets and gas stations nearby, free parking, plenty of parking spaces, very convenient. Stirling Castle is very close, 10 minutes' drive. We arrived at Glasgow Airport early and arrived at the hotel at 11 o'clock, but we were not allowed to check in early, so we had to leave our luggage at the front desk first. We had been on a flight for more than ten hours and wanted to go to the hotel to take a good shower and take a nap before going out to play, but this hotel was unwilling to let us check in early.
Inside the Stirling university which is a nice and quiet environment, but it requires travelling to the city centre. There is no restaurant which opens for dinner except that in the hotel.
The original room on ground floor given to us has a strong odour smell, which did not disappear after cleaning by housekeeping team. The reception initially refused to change the room. Only after we insisted then we were given another room on the first floor, but it wasted us almost 1.5 hour in waiting.
Otherwise, everything is very good including the excellent breakfast.
I had a wonderful stay at this hotel. The staff were incredibly welcoming and attentive throughout my visit. My room was clean, comfortable, and well-equipped with everything I needed.
A very nice boutique hotel located in the city centre with tourist attractions nearby. My request for a quiet room at the end of hallway was kindly met. Tea, coffee, bottled water and cookies were provided in the room. King size bed was very comfortable. I would stay here again.
The room is big enough, but even in summer, the house is cold, but this is a relationship in Scotland, the hotel is not very soundproof, the people upstairs can hear it, the surrounding environment is very good, the food is their own restaurant, it is best to make an appointment, otherwise you have to wait
Very Good
103 reviews
8.8/10
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Inconvenient location and nice staff The staff are quite friendly and nice. The location is... a bit hard to say. If you are a nature lover, u probably enjoy the walk in the neighborhood. There're hills and nice houses nearby. Around 5 min walk from the hotel, there's a nice track called Strathblane Railway Path. But if you want to get to the city centre, and you can't drive, you can only get there by a bus which is 50 min ride (note that it's 1 to 2 hour frequency). I waited for the bus at the buschanan bus station on Saturday at 7pm (it's scheduled at 7:10pm) and the bus went missing. I asked staff at the bus station and they told me to find the help desk but it was closed and the hotline was also shut down. I waited for the next bus at 8:35pm and luckily it did arrive. So make sure you check the bus schedule if you are going for a tour/taking train in the city centre!!!
Was the only hotel i stayed in uk that provided bedroom slippers. Also provided body lotion. Spacious clean room. Only gripe is no fridge for unknown reason
Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
nice hotel , easy to check in ,nearby town , easy access , near to university and restaurant , have parking area , easy check out , room was nice , brekfast nice , and many more , will come back again. thanks
The room is clean, the environment is tidy and quiet, parking is convenient, and the service is standard. It is a suitable accommodation for self-driving from the Lake District to the Highlands.
A very nice boutique hotel located in the city centre with tourist attractions nearby. My request for a quiet room at the end of hallway was kindly met. Tea, coffee, bottled water and cookies were provided in the room. King size bed was very comfortable. I would stay here again.
Prime location to local historic heritage and shopping hob within walking distance! Room is well equipped and the breakfast hall is spacious with high quality food and coffee
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