An extraordinary stay. The hotel's location is strategically in the city center with easy access to business and entertainment areas. Upon arrival, the staff's service was highly professional, friendly, and responsive. The room was very spacious, clean, and meticulously designed. The bed was incredibly comfortable, like sleeping on a cloud with premium sheets and a customizable pillow menu. The in-room facilities were complete, including a large LED TV, a minibar, and a marble bathroom with a bathtub and luxurious, fragrant amenities.
I recently stayed at Swiss-Belinn Medan and had a pleasant experience overall. The hotel is conveniently located in the heart of Medan, making it easy to access nearby shopping areas, restaurants, and local attractions.
The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The bed was cozy, and housekeeping did a good job ensuring everything stayed tidy throughout my stay. The staff were friendly, polite, and always willing to assist with any requests, which made the experience even more enjoyable.
Breakfast was quite good, offering a decent variety of local and international dishes. The dining area was also clean and well-organized.
One area for improvement would be the Wi-Fi connection, which could be a bit unstable at times. Additionally, the room size might feel slightly compact for longer stays, but it is still sufficient for short trips.
Overall, Swiss-Belinn Medan offers good value for money, especially for business or short leisure stays. I would consider staying here again on my next visit to Medan.
We have glued to this hotel for the last 2 or 3 yearsđ, everything is good, nothing to complain about. From arrival to check out, all staffs are well trained and functioning well. In this 2026, we have done 2 trips to Medan and stayed here + got the same room as I requested. We are coming back on 20 May and hopefully will get the same room toođđ
This accommodation is right by the lake. They have a full range of water sports equipment and activities. The staff are excellent, always smiling and helpful in every department. The spa has great views and the atmosphere is perfect for a relaxing getaway. The rooms are spacious. There are 3 swimming pools for children and adults, all with panoramic views.
The hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
Had pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children
Everything was good except the bed. My back is aching cause the bed is too soft it sunken. I was upgraded to super deluxe but then it had no bathtub as what I originally booked. Hence, I get them to change back to my original room category as I purposely booked deluxe queen because of the bathtub.
The service was good, one highlight to afternoon staff, when I approach the counter for check in, there is one one man came to reception in the middle of my registration and asking about the room availability, I expect the staff will say, can I get back to you? let me handle her first, but instead he check the room availability on the different system beside mine. At last he handled me. He might be only make sure that there is room vacant, but you can only focus on who come first and then you can move on to another, after all its accor brand. Overall experience the room is clean, the bathroom very god and clean. Will be back for sureÂ
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95 reviews
8.7/10
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AAnonymous UserThe hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
GGuest UserAn extraordinary stay. The hotel's location is strategically in the city center with easy access to business and entertainment areas. Upon arrival, the staff's service was highly professional, friendly, and responsive. The room was very spacious, clean, and meticulously designed. The bed was incredibly comfortable, like sleeping on a cloud with premium sheets and a customizable pillow menu. The in-room facilities were complete, including a large LED TV, a minibar, and a marble bathroom with a bathtub and luxurious, fragrant amenities.
GGuest UserWe stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in âŚ. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if youâre unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
AAnonymous UserI recently stayed at Grand Sakura Hotel in Medan, and overall, it was a decent experienceâespecially for the price.
The hotel is located in a pretty strategic area, making it easy to get around the city and access nearby attractions, shopping spots, and transportation. Many guests also highlight the convenience of its location and accessibility.
The room was spacious and fairly comfortable, with basic amenities like air conditioning, TV, and WiFi. Cleanliness was generally acceptable, although some areas could use better maintenance and attention to detail.
One of the positives is the staffâthey were mostly friendly and helpful during the stay, which made the experience more pleasant. The breakfast offered a decent variety of food, though sometimes items were not refilled quickly during busy periods.
However, there are a few downsides. Some guests have reported issues like noise (especially from air conditioning units), occasional maintenance problems, and inconsistent service at the front desk. The facilities are also quite basic, so donât expect anything luxurious.
Overall, Grand Sakura Hotel is a good budget-friendly option if youâre looking for a simple and convenient place to stay in Medan. Itâs best suited for short stays or travelers who prioritize location and value over luxury.
GGuest UserThis hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. .
PPeachy14We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
TTing Anny TANGIf youâre looking for peace and quiet a bit away from the main town, Tuktuk Timbul is very well located. We stayed in one of their traditional-style little houses, which were very cute and charming. Itâs a great spot if your plan is simply to relax, enjoy the atmosphere, and do nothing much. The homestay has a restaurant (we didnât try the food though), a pool, a ping pong table, and a billiard table â so you can easily stay entertained without leaving the property. For the price, itâs definitely good value.
That said, if you want to explore or do activities around Lake Toba, this may not be the best base. There isnât much to do in the immediate area, and the staff werenât very helpful when we asked for recommendations â apart from renting a scooter, they didnât provide much guidance. Communication was also tricky as they donât really speak English. Service felt a bit cold overall; the owners live nearby but never greeted us, which made us feel like we were disturbing them rather than being welcomed.
In summary: a good option if your goal is to switch off, relax, and stay put at the homestay itself. But if youâre looking for friendly service, local tips, or activities beyond the property, you might find it lacking.
GGuest UserThe hotel was nice, the room was definitely 4*, service at reception was good and the free shuttle was easy to use and convenient.
The restaurant food was good but not very good, seemed frozen, but it was good for us.
The pool area looked nice but we were only there one night.
Security was good
There isn't much around but this is a review for the hotel so that doesn't really count.
Our key card wouldn't open the door at one point but it was sorted out quickly enough.
Three was a smell of smoke in the room as is someone had been smoking nearby and it lingered on the towels.
Very good overall
GGuest UserI recently stayed at Swiss-Belinn Medan and had a pleasant experience overall. The hotel is conveniently located in the heart of Medan, making it easy to access nearby shopping areas, restaurants, and local attractions.
The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The bed was cozy, and housekeeping did a good job ensuring everything stayed tidy throughout my stay. The staff were friendly, polite, and always willing to assist with any requests, which made the experience even more enjoyable.
Breakfast was quite good, offering a decent variety of local and international dishes. The dining area was also clean and well-organized.
One area for improvement would be the Wi-Fi connection, which could be a bit unstable at times. Additionally, the room size might feel slightly compact for longer stays, but it is still sufficient for short trips.
Overall, Swiss-Belinn Medan offers good value for money, especially for business or short leisure stays. I would consider staying here again on my next visit to Medan.
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