Hotel near Reforma,Mexico City20.7% of visitors choose this area
RRusTravelers2026.02.19
This hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”
Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window).
Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me.
Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.
The location is definitely the highlight of this hotel. They have an airport shuttle from terminal 2 that goes every 20minutes. Then there is a bridge to terminal 1 that is a 3 minute walk, very convenient.
The room was okay and the staff were friendly enough
I would stay here again for an early/late flight.
Hotel near Centro Historico,Mexico City10.3% of visitors choose this area
GGuest User2024.01.04
It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again.
Thanks Zocalo, you are amazingly one of a kind place to stay away from home.
Hotel near Centro Historico,Mexico City10.3% of visitors choose this area
GGuest User2026.02.25
Great hotel to stay at in Mexico City because it's centrally located, and a tour operator picked me up for an excursion to Teotihuacan, which was fantastic. The staff was also cordial in general, and I felt safe with the private guard in the front lobby. As for the room, it was just as advertised in the adverisement description and pictures. Warm water worked, and so did the A/C. Wifi worked well, but because I have used Ibis Hotel in other countries, I already had a general account, so accessing wifi was a little tricky in the beginning, but after resetting my password, I was able to access wifi. With regards to the restaurant, some of the dishes were delicious for dinner, such as the Enchilada Suices. The breakfast buffet was well worth it and had a variety to select from. Overall, this hotel is a good value for your money.
Pretty basic hotel
Very friendly housekeeping and changes the bed sheets regularly
Location wise a bit far from metro station and not many restaurants in the vicinity
Air conditioner is the old fashion fan type so quite noisy when switch on
We had trouble accessing the internet on arrival and it took quuite awhile for their tech support to correct. We weren't alone but eventually we got access.
Coffee in the room is a challenge as only one day during our 5 night stay did we get regular coffee to brew in the room. The other days it was Nescafe decaf instant. The staff were very accommodating, the room was clean, and the pool was a welcome oasis after walking around all day.
Hotel near Reforma,Mexico City20.7% of visitors choose this area
GGuest User2025.12.25
Really good experience for one night if you have enough money. The buvet is the most comfortable I have tried in my life. The bellboy can store our luggage for free (seems that) which also save our time and money for traveling in other cities.
Hotel near Reforma,Mexico City20.7% of visitors choose this area
GGuest User2023.02.14
Excellent value for money, spacious and comfortable. Nice to have a fridge in the room and a shower with good pressure also (two must haves in this day and age). …
Hotel near Centro Historico,Mexico City10.3% of visitors choose this area
YYangguangsudi2024.03.09
This is the second time to stay at this hotel. I traveled to Mexico six years ago and was deeply impressed by this old hotel. . . The internal environment of the old hotel is impeccably beautiful, but the facilities in the guest rooms are too outdated. The security scope of the gate square has been ”expanded”, and it is not very convenient to get in and out to call a taxi~
Great
129 reviews
9.3/10
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8,6/10
Very Good
GGuest UserThis is our go to place in Mexico City, great location (other than problems with Uber due to road closed in front of US Embassy which blocks one access completely).
Staff are pretty good, fair pricing.. just stay away from Danubio tower and get the Reforma side.
Had 2 issues last visit with show curtains not being water proof, so bathroom floor would get wet and main room door was difficult to close (514). Spoke to front desk and customer service contacted me with an upgrade.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
GGuest UserI booked this hotel for a 23-hour layover in Mexico City on an Aeromexico flight to Guatemala. It was great because it was near a metro station, which was easily accessible from the airport. The hotel is at least 3-star rated. The room was spacious, the closet was spacious, and the bathroom was clean. The staff were all friendly. My room was a bit noisy, which was a bit uncomfortable in the middle of the night, but not to the point of being terribly annoying. The only real disappointment was the lack of a coffee pot. I desperately wanted coffee, so I went to the first-floor restaurant to get some warm water. The bed was also good quality. Overall, I'm satisfied. I recommend this hotel to anyone looking for a quieter, more urban location away from the touristy city center.
GGuest UserGreat hotel to stay at if you arrive late in Mexico City. Service was welcoming and friendly. Very nice room with great insulation, so I didn't really hear all the construction going on at the airport. Very pricey, but worth it if your other hotel in the city doesn't have a shuttle service to pick you up late at night at the airport.
RRusTravelersThis hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”
GGuest UserGreat hotel to stay at in Mexico City because it's centrally located, and a tour operator picked me up for an excursion to Teotihuacan, which was fantastic. The staff was also cordial in general, and I felt safe with the private guard in the front lobby. As for the room, it was just as advertised in the adverisement description and pictures. Warm water worked, and so did the A/C. Wifi worked well, but because I have used Ibis Hotel in other countries, I already had a general account, so accessing wifi was a little tricky in the beginning, but after resetting my password, I was able to access wifi. With regards to the restaurant, some of the dishes were delicious for dinner, such as the Enchilada Suices. The breakfast buffet was well worth it and had a variety to select from. Overall, this hotel is a good value for your money.
CchangfeizThis hotel is great for an overnight stay at Terminal 1. The room facilities were all good, and they even kindly offered complimentary beer at check-in. Just a heads-up: as of [Month, 202*], the entire Terminal 1 is undergoing major renovations, and the signage is very unclear. I had to ask several people for directions, and saying 'Marriott' seemed to be more recognizable to the locals.
RRon96The lobby sets the tone with its quirky, colorful decor—think neon lights, geometric patterns, and local art celebrating Mexican culture. Check-in was a breeze thanks to the friendly, bilingual staff, who offered quick recommendations for nearby tacos al pastor (a must-try!). The vibe is modern, youthful, and unpretentious—perfect for millennial travelers or families looking for a fun, hassle-free stay.
GGuest UserSome young waitresses are not so friendly to customers and always seem a little impatient. I hope that the relatives, friends and parents of this waitress will encounter more warm, generous, patient and meticulous good services when traveling abroad.
Mmaco722I really like the balcony of this hotel. I can stand on the balcony and feed the squirrels. It's such a joy. The room facilities are also very convenient. If you want to order takeout or make instant noodles, there are microwave tableware available, which is very convenient! It's only a 3-5 minute walk from the Independence Monument. When you go out, turn left and go straight for a short distance to find the famous chain of Spanish churros, which is delicious! There are also Korean supermarkets where you can buy instant noodles, which is friendly to Chinese stomachs!
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