GGuest UserOverall, while the location and cleanliness are good, poor service, maintenance neglect, and unfair treatment made our stay disappointing.
The staff were very unhelpful and dismissive with maintenance issues. The shower head holder was broken and never fixed, and on our last morning the A/C stopped working with no resolution and follow-up. Our room faced the inner courtyard and the window couldn’t be opened, making it uncomfortably warm which we had to leave the door open until checkout.
We also experienced discriminatory behavior: when we requested a higher floor at check-in, we were told it was unavailable, yet a Caucasian traveler who checked in afterward received the same request.
VvawiI booked two connecting rooms. It was a lot of fun. The room was very clean and well-maintained. The location is very convenient. Highly recommended for a stay.
GGuest UserGood hotel with a large room.
Service could be improved, friendliness, and at the reception, you're not allowed to ask questions; the answer is that you can look online, etc.
We're used to it differently from other 5-star hotels.
Rrhee0606It's about a 10-minute walk from Wrocław Central Station. There's a convenience store nearby, and tram and bus routes run through the area, making transportation convenient. The staff was friendly, and the hotel was clean. The breakfast was varied and delicious.
GGuest UserPerfect location, all staff really welcoming and helpful. Room as described. Breakfast really good lots of variety and vegan food as well.We enjoyed our stay and would definitely return. Wroclaw is beautiful, definitely a must.
AAnita SzczepanowskaRooms suitable for your price. Very nice service. 15 minutes walk from the heart of the city. I don't hide that I'd be happy to use their services again.
Cchi mingThis hotel, beautifully converted from a historical landmark, features a magnificent, long palatial staircase that's absolutely stunning and perfect for photography – truly grand and beautiful! The staff were incredibly friendly and attentive, always going above and beyond to assist with any request. Our room was comfortable, spotless, and well-equipped, with quiet and efficient air conditioning that ensured a comfortable stay.
AAnonymous UserI’d definitely recommend this hotel. The service is professional, the staff are friendly and attentive, and everything runs smoothly from check-in to check-out. The atmosphere is welcoming, and the overall experience makes guests feel comfortable and well taken care of.
GGuest UserThe stay was absolutely fantastic. The breakfast is superb and has a lot of variety. The spa and the gym are on the smaller side, but both facilities offer everything you need. What I loved especially was the location close to the cathedral and how quiet it was for such a central location.
KkthérèseI had a wonderful stay at this apartment-hotel. It’s located right in the heart of the market square, making it perfect for exploring the area. Despite being in such a central location, it was very quiet at night and I was able to sleep well. The apartment itself is modern, beautifully maintained, and spotlessly clean. I was especially glad to have a washing machine available, which made my stay much more convenient. Highly recommend for anyone looking for comfort and great location!
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