GGuest UserCouple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
GGuest UserIt’s an impressive building so I was having some expectations. The room it was a bit dated in the newer part. Not many amenities as you can expect from this kind of hotel. The bar area is really nice looking over a fabulous garden and so the restaurant. On that note the food was areal let down. I have ordered a Thai green curry chicken. I was soo looking forward to this but when arrived it was a total disappointment. The chicken was probably a leftover from another meal, very dry. The sauce was nothing like green curry and the rice it was microwaved. The waitresses were very lovely and apologised and the removed it from my bill. They said that they have an agency chef! So it’s a real shame !!
Dds999arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return
Mmanami_co2I stayed here for 2 days. It takes just over an hour by car from the rental car company near Heathrow Airport. Parking was 5 pounds per day. It was a good location for touring the Cotswolds.
I saw about 4 staff members, and they all welcomed me kindly.
The room was clean and just the right size. The bathroom was clean and nice. There were many outlets, which I think is convenient. Towels and a hair dryer are provided. It seems that you have to ask for housekeeping at the counter in advance. I forgot to ask, and I only asked for towels to be changed later, but they changed them right away.
I think it's better to prepare body soap, shampoo, conditioner, toothbrush set, etc. in advance.
It's very convenient because there is a gas station, restaurants (KFC, Starbucks Coffee, etc.) and a supermarket right next to it.
Thank you for your polite service. I would like to go again if I have the opportunity.
GGuest UserThis venue was stunning, a beautiful quiet location to catch your breath or walk into Stratford-upon-Avon to enjoy the architecture and see the history.
Wish we could have spent more time there, and we would certainly plan to return and explore further.
Very clean, tidy, and spacious accommodation.
Fittings within the room and in the hotel were excellent. Linen and towels were of superb quality.
The service was excellent throughout, and all the staff were extremely polite and helpful.
SShowkat GanieThe room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient.
Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable.
Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!
GGuest UserWe did not eat, so cannot comment on it. The hotel was quite unusual, yet with charm in a ramshackle, real sense. It reminded me of backpacking in Asia, but staying in a nicer kind of place while doing so. The explanation for why soap disappeared from the hotel made no real sense, but as we can use the liquids it was okay... it seems an odd penny-pinching move to deny guests a simple small round disc of... 'Guest soap' during their stay. They do exist, I stay in hotels often. It's jarring not to give people soap, and overall I suggest that it is a negative cost saving given the potential loss of repeat business that such incongruences, as they build, can result in. A special thanks to the kind night receptionist.
GGuest UserAnother great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.
TThe.snacking.gypsyI had an absolutely delightful stay here. The rooms were spotless, provided in the rooms were coffee machines, bath robes, room slippers, hair dryers. There were basic toiletries and you could ask for vanity kits or shaving kits as well.
The in room dining menu is priced very well but it is not all day, so do check with the reception.
There is so much to do around the property and there’s ample parking available as well.
The indoor pool is heated and can be used till 8PM. Breakfast is from 7-10AM and is a lovely spread.
GGuest User1. The hotel location is fine. Near the town and nearby cafe. Nice.
2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage.
3. Breakfast: Good, Much Choices.
4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
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