Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
JJt8332026.03.15
We stayed at Swiss-Garden Hotel Melaka during our recent family trip and had a generally pleasant stay.
We travelled as a family of four, and the room size was comfortable enough for all of us. The layout was practical and there was sufficient space for luggage and movement. The room itself was clean and reasonably well kept, although the hotel does show some signs of aging, particularly in certain fixtures and furnishings.
The location is fairly convenient, with easy access to parts of the city and not too far from the main attractions. It worked well for our short family visit around Melaka.
One area that could use improvement is the gym, which unfortunately did not appear to be well maintained during our stay. Some of the equipment seemed worn and the overall condition could be better.
Overall, the stay was comfortable and decent for families, especially if you are looking for a reasonably spacious room at a fair price. With some refurbishment and better maintenance of facilities, the hotel could definitely enhance the guest experience further.
Hotel near Melaka Raya,Melaka3.3% of visitors choose this area
GGuiyanggaige2026.02.27
The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
DDaidaiqie2026.04.16
Arrived by bus from Singapore, and the hotel is super close to the bus station. There's a 7-Eleven downstairs, and if you walk a bit further, there are two shopping malls. It's also quite near the old city wall ruins.
The earliest check-in time is around 2:30 PM, which feels pretty inconvenient. On the bright side, there are plenty of seating areas in the lobby.
The room itself is quite spacious, and the bathroom is clean. Overall, it's great value for money.
Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
AAnonymous User2026.03.22
Booked a room with 2 king beds for a 2 night stay w my family.
Pros :
1. Spacious room size
2. Comfy beds
3. Beautiful view (we could see the entire city and our window was facing towards sea)
4. Free Parking
5. 10-15 mins walking distance to the River Cruise
6. No problems with lifts.
Just some additional notes for travellers :
(If) you don’t want room service to clean your rooms bc you don’t mind reusing your towels, you will not be able to receive the complimentary water bottles.
For families with cars, (if) you need to travel back and forth between the hotel and outside, you will always need to stop by the lobby counter to validate your carpark ticket in order to get free parking and it’s only valid for 15 minutes (more than enough time).
Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
YYoung Ker2026.04.06
The check-in process necessitates roadside parking prior to accessing the designated car park, which can lead to traffic congestion. The hotel's car park, located on levels 7 and 8, involves a rather arduous ascent.
The premises comprise four blocks; two are residential, and two are hotel accommodations managed by separate entities. The room itself is spacious, featuring two beds, and is maintained to a clean and tidy standard. While there are four lifts, their operation is slow, and a transfer is required to reach the car park. Breakfast, a makeshift buffet of local, low-quality food, was provided; however, during my three-day stay, I opted for it only once as it was largely unexceptional.
Hotel near Jonker,Melaka6.7% of visitors choose this area
DDaphne MQ2026.03.28
The hotel’s location is absolutely excellent—right in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. It’s incredibly convenient and perfect for a lively yet effortless stay.
One of the best parts is that room service is available until 10:30 PM, so even if you don’t feel like heading out, you can still enjoy a delicious meal comfortably in your room.
The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruits—something for every taste.
The hotel’s design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay.
Overall, the experience was exceptional—truly a perfect stay from start to finish!
Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
Llaysean2026.03.27
This is a newly developed property with ample parking. I particularly like the location, as it is surrounded by many eateries within walking distance. Everything is brand new; although the hotel lobby is a bit small, the rooms are impressively spacious.
The only drawback is the lift waiting time, which could be improved.
Overall, I would definitely return to this property on my next trip.
Hotel near Melaka City Center,Melaka83.3% of visitors choose this area
GGuest User2026.02.11
The room condition completely exceeded my expectations. I was a bit worried when I saw it was a renovated old house, fearing small rooms and outdated facilities. Turns out, my worries were completely unnecessary! Both the room and facilities are very new, the service is excellent, and the breakfast is delicious. The location is also fantastic. Just like Melaka itself, this hotel was a big surprise on my Malaysia trip. If I get the chance to visit again, I'd love to stay here for a couple more days.
Good environment, clean and comfortable room for families member.. the hotel located in the middle's of malacca town and full of facilities. The swimming pool outside the hotel building also clean and suitable for kids and adult. Will repeat if come to malacca 🥰🥰
Hotel near Klebang,Melaka Tengah6.7% of visitors choose this area
GGuest User2026.03.16
The service and facilities of this hotel is top notch. Location might be abit further from jonker street but no problem for us as we are driving. There is free shuttle service every 2 hours to town if required. We had a good stay there and will return if we visit Malacca again. There is a bathtub too!
Very Good
127 reviews
8.8/10
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9,2/10
Great
DDaphne MQThe hotel’s location is absolutely excellent—right in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. It’s incredibly convenient and perfect for a lively yet effortless stay.
One of the best parts is that room service is available until 10:30 PM, so even if you don’t feel like heading out, you can still enjoy a delicious meal comfortably in your room.
The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruits—something for every taste.
The hotel’s design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay.
Overall, the experience was exceptional—truly a perfect stay from start to finish!
DDaidaiqieArrived by bus from Singapore, and the hotel is super close to the bus station. There's a 7-Eleven downstairs, and if you walk a bit further, there are two shopping malls. It's also quite near the old city wall ruins.
The earliest check-in time is around 2:30 PM, which feels pretty inconvenient. On the bright side, there are plenty of seating areas in the lobby.
The room itself is quite spacious, and the bathroom is clean. Overall, it's great value for money.
AAtiqah MEverything is great except the breakfast situation.. Very limited drink choices. Teh tarik are finished and the dont refill anymore. Cuttleries and glasses also not available. Club lounge food and drinks also limited. When they refill the noodles are gone in few minutes. No time to wait for them to cook another batch which will take longer time. I didn’t visit the club lounge on 2nd day. Very limited drinks at the dinner buffet too. When we requested teh tarik they say only serve during breakfast (which we never tasted as it finished too) 😂 any water supply issue in Melaka?
They can serve free alcohol at the club lounge but couldnt care to serve more drink choices at dinner buffet which we paid more than RM100/pax 👎
We have been to other cheaper hotel but serve varities of drinks and great customer service too. The receptionist never smile. I don’t know why. I have been to Parkroyal Penang and Melaka both have this issues 🤷♀️ I dont know what is wrong with Malaysian hospitality. Maybe they only smile at foreigner 😆
GGuiyanggaigeThe hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
RRC8888Hotel is very conveniently located near makuta parade and 2 other malls, especially if you are going there by coach. There is a caring pharmacy just in front and many eatries around. Our 2 bedder family room was big and spacious but the carpets might need a wash and the room feels a but mouldy but we rented an air purifier that helped. Breakfast was average. Overall a good stay.
GGuest UserOur stay at Puteri Bay Melaka was great 👍🏼 The location was great because we are able to have a good view of the beach, and it was near food places. The hotel reception and staff were also kind and helpful. Food selection for breakfast was good and the beds were comfortable and had a good sleep 👍🏼👍🏼
The downside was that the toilet was not totally clean as there were strands of hairs sticking out from under the bed. Additionally, there were no toothbrushes provided in the room, and the prayer mat had an odour.
Generally, the stay was good although maybe staff need to ensure the room cleanliness and smell abit more?
I would still recommend the hotel for the comfortable beds and nice view and location beside the waterfront 👍🏼👍🏼👍🏼
MMiss mysterygurlGood environment, clean and comfortable room for families member.. the hotel located in the middle's of malacca town and full of facilities. The swimming pool outside the hotel building also clean and suitable for kids and adult. Will repeat if come to malacca 🥰🥰
GGuest UserThe room that we stayed has leaking aircond and the breeze from it is not cold enough, it may be broke. The staff at the counter for getting swimming pool tags is not friendly. And I don't like the policy of under 6 years old has to pay for buffet breakfast.
GGuest UserThe service and facilities of this hotel is top notch. Location might be abit further from jonker street but no problem for us as we are driving. There is free shuttle service every 2 hours to town if required. We had a good stay there and will return if we visit Malacca again. There is a bathtub too!
DDihaw DbaI had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before).
Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows:
He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic.
Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers?
He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'?
I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb.
Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously?
Am I being made a scapegoat to settle the costs of previous incidents?
Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons?
He made a fuss as if I had brought down the whole building.
I am attaching photos of the tile damage and other pre-existing damages.
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