Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation.
Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience.
I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.
I did not know that the room did not have a window in the living room 105 .
The view from the bedroom was the fire stairs, which was quite shocking.
However, the cleanliness of the room was very good, and the receptionist was really nice. On the other hand, the location and other aspects were very good.
The service is quite slow when requested late at night, but quick during the day.
Overall, it is a good hotel, and I recommend it.
Good location, for this price in area consider the best, pretty clean but not new hotel, so the smell of wood is there… overall it’s a good place to stay
It was not a bad experience except the bedding and location. However, I liked the small things kept in washroom like comb, shower cap, small kits . The food from the hotel restaurant was good as well. The service of front desk and other staff was excellent.
Saudi has many local hotel which are clean and tide. However this hotel is not only clean tidy but the facilities are also very nice including the pool and gym. I recommend this hotel for families and individuals. thanks
The room itself was decent, and the hotel's interior was okay. However, the surrounding neighborhood and exterior are really bad, resembling a migrant worker area. It felt quite unsafe, and at night, there was constant noise from horns. Everyone should think twice before booking here.
Facilities: Well-equipped, and the breakfast was plentiful and delicious!
Cleanliness: Generally clean, but it seems that bedding is only changed every three days unless specifically requested.
Environment: The location is superb!
Service: Satisfied!
Moved here from the Novotel next door. The breakfast is basic Western fare, not a huge selection. For a suite with two rooms, the price is similar to two rooms at the Novotel, so it felt like a real steal. It has a single living room and three bathrooms. Being on a high floor, I have no reason not to stay here again.
The hotel is quite nice, very close to the Marriott. It's on the side of the road, so it's a little noisy, probably because the soundproofing isn't great. Otherwise, overall the hotel is okay.
Very Good
15 reviews
8.4/10
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9,4/10
Amazing
GGuest UserAll facilities are very good, the sanitary environment is very comfortable, the view is very good, and the night view is beautiful. There is a luxurious and colorful shopping mall next to it. The whole hotel is also very luxurious, modern and elegant with gold glittering. The gym is great, and the view is very wide when you get up in the morning to exercise. The swimming pool is also beautiful.
GGuest UserAn outstanding hotel experience.
The hotel is genuinely excellent, with a prime and highly convenient location. The level of service is exceptionally refined and professional, reflecting genuine attention to detail and guest comfort. Everything exceeded expectations, and the overall atmosphere was both welcoming and luxurious.
A place well worth visiting again, without a location.
Abdulrahman
GGuest UserThe place is new and very clean, the staff were friendly and I like the balcony and the city view.
The parking entrance and exit is very tight, so if you drive big vehicle, watch out, you may stuck in there!
GGuest UserThe hotel is very close to the city center. Although the decoration is very old, it is very cost-effective. The room we stayed in did not have a bathtub, but I personally felt it was very comfortable. The transportation nearby is very convenient and it is close to the bus station
TTONGThe hotel is located in the north of Riyadh, the new district, like the development zones of some cities in China. There will be a king's financial district and many high-rise buildings under construction in the urban area. It only takes 15 minutes to get to the airport. But it is a bit far from the old town. The facilities of the hotel are very good, especially with a bathtub. There are no bathtubs in many international brand hotels in this desert city. The hotel's restaurant is also very good, the food and taste are very much like, the buffet has a lot of precious fruits, value for money.
GGuest UserDuring our stay, both Butler Kim and Butler Hani were incredibly kind, professional, and attentive. They made everything feel easy and comfortable from the moment we arrived. Kim, in particular, truly stood out. She was cheerful, warm, and very thoughtful, and even took the initiative to help my husband and me take beautiful photos, which meant so much to us. Her genuine care and positive energy made our experience feel personal rather than routine.
MMarsyahaimiIt was located in the mid city.So,expectation with traffic should be there. Luxurius design. Moderate service. We encounter with toilet flush mulfunctional multiple times and need to ask for maintanence to fix it. Other than that,the valet parking was available,for the guest to park their vehicle during the stay.
DDanielBentleyIt’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
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