GGuest UserLocation was excellent, room was o k, no wardrobe or drawers to store your cloths or belonging. I ordered a round of drinks in the bar, I had to pay for the drinks before I received them. After 10 minutes i had to ask the barmaid was she going to finish filling the order, to be told that the barrel was empty. I said I will wait until it is changed. To be greeted by the barmaid holding up her finger to show me a plaster on one of her fingers and asking me how was she going to change the barrel. There were 4 other staff behind the bar just standing there. Surely this is not the first time a barrel has runout during a shift.
GGuest UserI recently stayed here for one night, and while my experience was brief, there were definitely some highlights worth mentioning. The check-in process was smooth and efficient, and the staff were friendly and welcoming. My room was clean, cozy, and had all the basic amenities I needed for a short stay. The bed was comfortable, and I appreciated the quiet atmosphere, which made for a good night's rest.
While my stay was just okay overall, I can see the potential for a truly great experience here. And with a few small improvements (which is in progress at the moment with renovation works) it could easily stand out even more. I’d consider staying again if I’m in the area and would love to see how the hotel continues to grow and improve. Thanks for a pleasant stay!
AAnonymous UserThe overall experience was good, but we did have some trouble getting in and out of the parking lot.
I encountered a problem when I was preparing to leave the parking lot on the first day. The system did not lift the barrier. I went to the front desk to inquire, but the receptionist was very busy and had almost no time to take care of me. After asking a simple question, I didn't dare to bother them anymore and had to stand by and wait for a long time. There was a friend and his child waiting in the car, so I had no choice but to ask again. The other party told me to drive to the gate and they would lift the barrier remotely. But I did as instructed and the gate still didn't respond. So I went back to the front desk for help (the front desk was busy and the phone couldn't be reached, so I had to ask in person), and this time the other party said they would help me lift the pole. I drove again and finally got out successfully. The whole process took at least half an hour.
I thought it was just an isolated incident, but I encountered the same problem again the next day. This time I called for help and they said they would lift the pole later, but after they hung up I tried again and again without success. I plucked up the courage to call again and the person on the other end asked me if I had tried it before. I explained that I had tried it many times, and then she said she would contact Unipark and then hung up. After waiting for a while, a staff member came over. Although he didn't speak English, I understood what he meant through gestures - he asked me to turn around and take the staff passage. Finally left successfully
AAlexander Z. JakovlevMy second time staying in the Victoria hotel. I would say last year I had better expiriance. Room I get this time was not the same as previos time. Stil Breakfast was good, location is good.
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