There appeared to be a misunderstanding between the hotel and Trip.com as we booked the stay with breakfast stated as included but the hotel reception said they had not provided breakfast for a long time, since Covid19 started. They needed to sort this between themselves. However, the manager was gracious to refund us the cost of breakfast at a nearby cafe.
The location of the hotel was near to a number of bus stops for different directions.
The view from our room window was very poor, just an internal air well.
This hotel is a mainstay- just consistently clean and friendly. Seems nearly every room is well maintained and super clean. Check-in staff always welcoming and responded to any concerns we had. Breakfast hot and coffee strong !
I'm Japanese, but thank you for your kindness. Despite late arrival at night and early departure in the morning, the shuttle bus was running to the airport, which was very helpful! I want to use it again. Thank you very much!
First of all, there are no convenience stores around the hotel. There is a convenient kitchen in the room, so I think it's a good idea to come after shopping.
There was a distance to the downtown center and we moved by tram.
The hotel parking lot is only $49 a day for volleyball parking.
For those who don't like volleyball parking, the street parking space around the hotel is free to stop from 7 pm to 8 pm the next morning. (after 1 hour 3 dollars)
Or the public parking lot opposite is $25 per night. (No entry and exit)
It seems that you can clean the room by 1 days ago, but we had 2 nights so we only had towels.
Thanks to the kitchenette, I was able to eat what I liked in my room.
I came to Portland for sightseeing, but downtown was homeless and bright, but most shops were closed at 7 pm, so I didn't think it was very safe.
So I don't know if I'll come again, but it's one of the hotels I would recommend to anyone who has a chance to come to Portland.
Along the way, I finally don't want to live in a motel. The room is great. Drive thousands of kilometers, there is such a cost-effective room. Expressed very satisfied.
The hotel in the middle and upper performance is not bad in the chain hotel in the United States. The performance in the middle of the health, the items used will be better than other hotel chains, the breakfast is very good, the quality is high, the materials used to take the high-end route, you can consider staying
Room was clean and quiet. Bed was comfortable.
Curtains would not close all the way. Bathroom exhaust fan and one bathroom light fixture did not work at all. Notified management about these upon checkout and they seemed responsive.
This hotel is located in the mountains. It is very clean, but the air conditioner is very noisy. We turned off the air conditioner when we arrived at the hotel, and the temperature was still moderate. The breakfast the next day was also OK. The location is worse than the hotel 200 meters away.
The environment is very good, the room is very comfortable, and it is very close to the destination where you need to travel. It is a very good experience. The hotel's restaurant has no breakfast at all, but the price is a bit expensive.
People were nice and my room was clean. Breakfast was better than most buffets but it did cost $10. Bring singles for a tip so you don’t have to stiff a nice waiter
Great
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KKirus24Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
PPEIRANThis hotel is in a good location, only seven or eight hundred meters away from Washington Square, but there is a train road next to it, the noise is quite big, it will be slightly better at night, there is no breakfast, only a cafe bar sells some snacks
GGuest UserWe were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
GGuest UserThis hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.
__M1861199****I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
GGuest UserThe ladies working the front desk in the mornings are absolute angels. I can't say enough nice things about them. I don't know if they're the owners of the place but they are the most kind, considerate, mindful, down to earth beings I've met in a very long time. The staff are always so very kind, motherly, considerate and concise. I stay here often since i work on the bridge nearby and I've always had an enjoyable, relaxing, carefree, and unobstructed stay here. Clean rooms, hallways, amenities. I've never had anything to complain about whatsoever. I've said it once before that everybody there deserves a raise because they are an absolute dream team by the way they make the entire hotel run so efficiently and effectively, and go out of their ways every time to make sure my stay is always a breeze. Thank you all so much for everything. Keep up the good work, and keep your heads up high, always.
GGuest UserThe hotel is next to the freeway and I had a room that faced the freeway, so the traffic noise was loud. Sadly, I live near a freeway, so I slept great but it would be tough for someone that wasn't used to the noise. I did not notice the freeway noise on the front side of the building. The room was pretty dated, no bathroom sink counter offset to it's own niche area, it part of the sleeping area. I laughed because as a kid, it was a common design, but, now it just looked odd. The beds were updated and comfortable. The climate control worked smoothly and quietly. The staff was very nice. The breakfast area was big, updated and very clean. Breakfast setup had eggs, sausage and a waffle machine. Basic breakfast and lots of coffee. It's hard to miss the place, there is a giant sign outside. Very close to a Walmart and Home Depot.
GGuest UserVery cool staff there...very helpful with information we requested...wifi was very weak so we had to go out to get connected in the room....very happy
GGuest UserThe staff 々 is very kind. The room was also very clean! I didn't have a hair dryer in the room, and when I told the staff, they gave it out. There was also a morning snack and I was able to spend very comfortable.
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