Compostela Valley Resorts

Disappointing Family Stay Despite Beautiful Resort This was our first time staying at Dusit Thani Plantation, and unfortunately, it may also be our last. While the resort itself is beautiful, with excellent amenities and friendly staff, the overall service and experience were very disappointing. Check-in: We had to wait an extra hour before our room was ready. This was very difficult as we were traveling with two babies who were already tired and needed to rest. Food: Dining was one of the biggest letdowns. We expected high prices, but unfortunately, the quality did not match. During breakfast, the ham served was spoiled, yet instead of apologizing, the staff insisted that the smell was just “because of spices.” I pointed out it tasted sour, but the head chef defended it after tasting himself. Other food items were bland, and our T-bone steak, ordered medium well, came out completely well-done. Room: The room itself was cozy, but our sleep was disturbed by noises coming from the ceiling at night—sounding like cats or rats. Service: Staff were polite but very slow and unorganized. I had to ask multiple times for our bags to be delivered, and in the end, I had to walk all the way to reception to collect them myself. Transportation carts were too few to accommodate guests, and the overall check-in experience was the worst we’ve had—no welcome drinks were provided even though they were supposed to be included. In summary, Dusit Thani Plantation offers a beautiful environment and facilities, but service, food quality, and guest handling fell far short of expectations. For the price paid, we expected a smooth and relaxing family getaway, but instead, it turned into a stressful experience.

Everything was good up until staff cooked some kind of fish, perhaps dried fish, in the lobby restaurant. The unpleasant odor of fish lingered throughout the hotel and into our room ( located close to the lobby. This happened two of the days we were there. My experience of other hotels in SE Asia forbid the cooking of high odor foods like dried fish. The room was clean, however we were not provided housekeeping service during our three night stay. Staff were not very interactive. Considering the remote location and lack of competition, we will probably return simply because there are not very many decent hotel options in the area.