Hoi An Resorts

An excellent experience! The hotel is massive with a great selection of restaurants and plenty of activities for guests. Although it's a bit out of the way, you can easily spend a whole day enjoying what the hotel has to offer. The breakfast was high quality. Also, a big thanks to Kate for helping us after check-out. All the staff here are incredibly helpful and always have a nice smile. We'll definitely be back!

The food at this Four Seasons is truly amazing! I stayed for three days and tried every single restaurant, and I was thoroughly impressed with all the meals. The attention to detail in the rooms is also excellent. They noticed we brought our own wine and proactively provided an ice bucket in our room every evening.

Overall, it was good. The facilities, friendliness, and convenience were all great. However, the sink drain in the room once detached, causing a small leak which was a bit startling, but they quickly fixed it so it wasn't a big issue. I used the food court and Korean restaurant within the main hotel, and the taste was decent, and the prices were relatively good. It's located in Southern Hoi An, so it's a bit far from the main attractions, but it seems like a great place for a resort-style stay.

I'm absolutely thrilled! This hotel is simply perfect. It's large and quiet. Their spa is ideal – I arrived just as it was closing, but they were incredibly accommodating and let me enjoy an hour-long massage after a full day at Ba Na Hills. The herbal compress massage, by the way, was the best I've had during my entire trip to Vietnam. The restaurant is open until 10 PM, and I really enjoyed the food. The next day, after breakfast, I took their shuttle for 50,000 VND round trip to My Son. Breakfast starts at 6:30 AM, giving you a great chance to be among the first at My Son and avoid the crowds. The pool, by the way, is clean and doesn't smell of chlorine; I managed to swim and sunbathe before checking out. It's a shame I had everything planned out and couldn't stay for a couple more days.

As my stay comes to an end, I wanted to take a moment to write and express my sincere gratitude for the exceptional hospitality I received during my time here. To be completely frank, we did encounter a few minor technical glitches at the beginning of the stay. However, what truly defined my experience was how magnificently the hotel responded. I would like to express a special thank you to Tommy for his personal attention and brilliant arrangements. It was incredibly impressive to see how quickly the issue was resolved, and the swift, seamless follow-up from the various departments was nothing short of professional. The proactive arrangement of the private airport transfer was a wonderfully thoughtful gesture that turned a potential inconvenience into a highlight of my trip. I also want to highly commend your dining options. Throughout my stay, I had the pleasure of experiencing several of your restaurants. Coincidentally, it rained during my visit, but staying indoors turned out to be a blessing in disguise. The outstanding quality of the food, the diverse culinary concepts across your venues, and the warm service made dining in the property a truly delightful experience, rain or shine. Please convey my thanks to everyone involved, with special recognition to Tommy for making all of this possible. You have successfully turned my stay into a thoroughly memorable one, and your team's dedication to guest satisfaction is a benchmark for excellent service. I look forward to returning to your hotel in the future.

The stay was amazing in every way! New World Hoiana Beach Resort is a beautiful property with lots of amenities and entertainment to choose from. The service was top-notch, the team even put a birthday cake in our room on my birthday! We got a lovely Deluxe room on the 13th floor, overlooking the nearby countryside and the ocean. Breakfast was amazing, with great service and a super wide selection of food options. I also recommend using the complimentary shuttle to get to Hoi An and Da Nang.

Loved our stay at Bliss Hoi An! This was my first time in Vietnam, and this place felt so peaceful and heartwarming. Beautiful grounds, lotus ponds, coconut trees, ocean breeze…The ocean being right in front of the hotel was incredible. There were 40-50 fishermen early in the morning bringing in the catch and my Dad had fun getting pictures of them and all the fish! I loved just floating in the infinity pool looking out at the sea and clouds for hours. Mom is usually scared of the water because she can’t swim, but she had a nice time in the large sized jacuzzi. Such a relaxing atmosphere. The breakfast food was refreshing and healthful, the shuttle into Hoi An everyday was very helpful, and the spa treatments were wonderful (definitely recommend the bamboo stick massage). But honestly, what I will remember most is the warmth of the staff here. Every single person was so kind, attentive, present, and genuine. Everyone from the management to the cleaning staff, restaurant staff, Executive Chef, shuttle drivers, security, pool and spa staff, busboys, and landscapers supported us with such warmth and kindness, greeting us with beautiful smiles everyday. When we first got to the hotel and checked in, we notes that the size of the room was not accurately published on trip.com - it is smaller in reality. The management upgraded us to larger rooms as soon as they were available. We appreciated our time here very much and won’t forget the kindness of the people. Sounds cheesy, but you can really feel the heart of Bliss here. It made such an impression on me. Thank you Bliss Hoi A for such a lovely experience. 💛

We booked a two-bedroom, two-bathroom family suite for a week and absolutely loved the hotel. Here's what stood out: the rooms were new, cleaning was prompt, thorough, and excellent, the beds were comfortable, and the linens were perfect. The grounds were beautiful and well-maintained; staff were already watering lawns and gardeners were at work in the mornings. The pools and beach were clean, and we never had an issue finding sun loungers (there was a choice of sunbeds, hammocks, round beds, and cushions available). The breakfast spread, served from 6:00 AM to 10:00 AM, was varied enough for anyone to find something they liked. The staff were very welcoming. A complimentary spa was included, and there were delicious restaurants on site. Additionally, barbecue dinners were available on the lawn. We sometimes ordered room service. Our child adored the sea-view pool (there's also another pool near the building). From 4:00 PM to 5:00 PM, there were foam parties for children, and on the way to the beach, there's a mini-zoo with guinea pigs and rabbits. We will definitely be back, but next time we'll stay in a villa. Thank you!

The biggest issue with this hotel is the gap between how it presents itself and the actual guest experience. We originally booked a premium ocean-view room with two balconies. Upon arrival, we found that a significant part of the surrounding area consisted of construction works, unfinished sections, closed facilities, and abandoned-looking buildings. The overall atmosphere was very different from the luxury resort experience advertised online. After we complained, the hotel moved us to another room. While this room was quieter, it did not really solve the underlying issue that the property itself did not match our expectations. Several other details also felt inconsistent with a hotel positioning itself as a luxury 5-star resort. Our room did not include basic cutlery. When we requested forks and knives, we were told there would be an additional charge. The amount was small, but the principle was surprising for a hotel in this category. Another example was the complimentary sauna advertised as part of the facilities. When I visited, I was told it could only be used for 10 minutes, and the sauna itself was not even properly heated. Only the steam room appeared to be operating. To be fair, after our complaint the hotel made efforts to improve the situation, including arranging a complimentary foot massage and airport transfer. These gestures were appreciated. However, the core issue remains unchanged: this property does not currently deliver the level of service, facilities, or overall experience that most travellers would expect from a genuine 5-star resort. Based on our experience, it feels much closer to a 3-star property with some upgraded amenities than a true luxury hotel.