Hoi An Resorts

The food at this Four Seasons is truly amazing! I stayed for three days and tried every single restaurant, and I was thoroughly impressed with all the meals. The attention to detail in the rooms is also excellent. They noticed we brought our own wine and proactively provided an ice bucket in our room every evening.

The service, environment, facilities, and food quality are all top-notch. It's definitely worth another visit, especially since it includes breakfast, lunch, and dinner. Plus, you can enjoy unlimited cocktails with dinner!

We celebrated our wedding engagement at Hoiana Residences and were blown away by the high level of service and world-class amenities. The amazing breakfast buffet was included with our room, and we looked forward to it every morning. We chose the king 1-bedroom option, which was perfect for our needs. Staff and management were super helpful and aimed to make please; they made our special occasion very memorable and special indeed. Would rate higher than 5 stars if it were possible. I highly recommend, and would definitely rebook if we get the opportunity again. Loved it ❤️!

I'm absolutely thrilled! This hotel is simply perfect. It's large and quiet. Their spa is ideal – I arrived just as it was closing, but they were incredibly accommodating and let me enjoy an hour-long massage after a full day at Ba Na Hills. The herbal compress massage, by the way, was the best I've had during my entire trip to Vietnam. The restaurant is open until 10 PM, and I really enjoyed the food. The next day, after breakfast, I took their shuttle for 50,000 VND round trip to My Son. Breakfast starts at 6:30 AM, giving you a great chance to be among the first at My Son and avoid the crowds. The pool, by the way, is clean and doesn't smell of chlorine; I managed to swim and sunbathe before checking out. It's a shame I had everything planned out and couldn't stay for a couple more days.

The Good: • Service: The staff here are attentive, friendly, and quick to help. • Breakfast: High-quality ingredients and a great mix of local and international dishes. • Facilities: Great pool and Kids Club, though be sure to check the pricing as it can vary. The Not-So-Good: • Location & Logistics: The hotel is a bit isolated. There aren't many time slots, and the seats fill up fast. • Dining: While the breakfast is great, there aren't many restaurants outside of the hotel within walking distance. You’ll likely be eating on-site or taking a 15–20 minute car ride for more authentic local food.

My second stay in just over a year as I really enjoyed staying here first time around. Glad to find the resort is still as impeccable and luxurious as before. I really like the room here as it’s big, modern and has a touch of luxury. The breakfast buffet is so good here and the ingredients are very high quality - it’s always a thing I look forward every day while staying here. I made a request for high floor which was fulfilled but the initial room was too far from the lift for my elderly mom and so I request the customer service using WhatsApp to assign me to a different room. The WhatsApp guest service is top notch and I get a response fairly quickly and we like the second room assigned very much, although there is a bit of wait while changing room. A minor point as well is the room toilet do not have shower bidet which is usually standard in Vietnamese hotels. I was looking forward for the pickleball training but I couldn’t use the free pickleball facility this time around as the indoor court is under renovation, and only 1030am slot is available for training which will use outdoor court. It’s simply not doable as the weather is so hot at this time in danang. I hope mgmt can consider different time slot next time such as earlier or much later if indoor court is not available yet. Swimming pool is so much cleaner this time than my first visit. There was algae at the bottom in my first visit that I have feedback to management, and they did take notice and put to action. Also the shuttle bus situation is now ample, we manage to catch shuttle back to hotel from Hoian every time now, unlike before where the bus was always full and we had to take grab back. Overall we really enjoyed our stay here and glad management reacted to feedback positively and implemented changes. Keep up the good work.

Loved our stay at Bliss Hoi An! This was my first time in Vietnam, and this place felt so peaceful and heartwarming. Beautiful grounds, lotus ponds, coconut trees, ocean breeze…The ocean being right in front of the hotel was incredible. There were 40-50 fishermen early in the morning bringing in the catch and my Dad had fun getting pictures of them and all the fish! I loved just floating in the infinity pool looking out at the sea and clouds for hours. Mom is usually scared of the water because she can’t swim, but she had a nice time in the large sized jacuzzi. Such a relaxing atmosphere. The breakfast food was refreshing and healthful, the shuttle into Hoi An everyday was very helpful, and the spa treatments were wonderful (definitely recommend the bamboo stick massage). But honestly, what I will remember most is the warmth of the staff here. Every single person was so kind, attentive, present, and genuine. Everyone from the management to the cleaning staff, restaurant staff, Executive Chef, shuttle drivers, security, pool and spa staff, busboys, and landscapers supported us with such warmth and kindness, greeting us with beautiful smiles everyday. When we first got to the hotel and checked in, we notes that the size of the room was not accurately published on trip.com - it is smaller in reality. The management upgraded us to larger rooms as soon as they were available. We appreciated our time here very much and won’t forget the kindness of the people. Sounds cheesy, but you can really feel the heart of Bliss here. It made such an impression on me. Thank you Bliss Hoi A for such a lovely experience. 💛

We stayed in the 2Bedroom apartment. The living room & 1 room faced the seafront, the other room faced another building. We realized the sunrises very early at 430am in Danang. The bedrooms were tastefully designed, simple & convenient to get the family together. Breakfast in the Royal Cafe restaurant was good, a wide spread of food. The unpretentious burger joint just outside the hotel served some of the best burgers we had ever had, one should give it at least a try if you are tired of Vietnamese food. Across the hotel, there is house converted into a ”Family restaurant” which served local Vietnamese food and we saw locals dining there, their grilled scalion oysters are to die for. Location wise, this hotel/villa is nearer to Hoian (taxi rides about 7sgd), hence if you are planning to visit Danang area, taxi rides from here can come up to about 15sgd per ride. Nonetheless the family agreed that it was overall a wonderful memorable stay!

The biggest issue with this hotel is the gap between how it presents itself and the actual guest experience. We originally booked a premium ocean-view room with two balconies. Upon arrival, we found that a significant part of the surrounding area consisted of construction works, unfinished sections, closed facilities, and abandoned-looking buildings. The overall atmosphere was very different from the luxury resort experience advertised online. After we complained, the hotel moved us to another room. While this room was quieter, it did not really solve the underlying issue that the property itself did not match our expectations. Several other details also felt inconsistent with a hotel positioning itself as a luxury 5-star resort. Our room did not include basic cutlery. When we requested forks and knives, we were told there would be an additional charge. The amount was small, but the principle was surprising for a hotel in this category. Another example was the complimentary sauna advertised as part of the facilities. When I visited, I was told it could only be used for 10 minutes, and the sauna itself was not even properly heated. Only the steam room appeared to be operating. To be fair, after our complaint the hotel made efforts to improve the situation, including arranging a complimentary foot massage and airport transfer. These gestures were appreciated. However, the core issue remains unchanged: this property does not currently deliver the level of service, facilities, or overall experience that most travellers would expect from a genuine 5-star resort. Based on our experience, it feels much closer to a 3-star property with some upgraded amenities than a true luxury hotel.