Hood River|0.58km from downtownStayed here a few weeks ago. Our stay started off rough. When checking in the male working the counter (I think it was the owner) stated our card was declined. Looked at our bank app and it was showing payment had gone through. When we showed him our phone he said that his receipt was showing declined, and that he needed payment if we wanted to stay. We again told him that our app showed the payment had gone through. He stated "my receipt said its declined, its your problem, call your bank". Which we did and of course they told us the payment had gone through just fine. We handed him the phone and he began to argue with the person on the phone. Long story short he had call his bank from the card reader, which also told him that the payment had gone though. There was not much customer service with him and made it out to be our fault. We finally got our room. The next morning we woke up to find that they had double charged us for the room. Went back to the lobby where a women (i believe the spouse) helped us out. We explained what was going on and she was very courteous a apologetic. She was able to refund for the double booking and again apologized multiple times. She should always be working the lobby!! Now to the room. The room is very basic and lacked an iron. It did have a mini fridge and microwave which was nice to have. The bed was on the small side and it was loud! you couldn't move or get out of bed without the bed making noise. It was very annoying. The room lacked decor but it was a good size. The pool and hot tub are in need of renovation. The paint was peeling and it made the pool look dingy and uninviting. We got in the hot tub and we were almost boiled alive! Now I know how lobster feels. The water was just too hot for comfort!. Never had a problem finding parking. The hotel is not too far from town which was nice but it is a walk. The price was fair and cheaper then most places we looked at. It is one of those things that you get what you pay for. We plan on going back next month but we will be spending more to be closer to town. In the end I would stay here again if I was on a budget.