The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.
- Guest User
The rigorous design begins and ends with the hotel’s appearance. Once one is inside everything changes immediately. Smiles at the reception just prove Niels Bohr’s discovery about Polish girls’ beauty. The urban and minimalist design accompany you everywhere, but it only underlines the hotel’s charm. Breathtaking view, very good amenities inside and skilled cleaning compose a comfortable staying. Spa zone is so cozy and relaxing, a small gym services those who need emotions. Restaurants is another story. Warszawska gives you a nice breakfast with a «breakfast board» - a local know-how and a Polish cuisine in the evenings. Szóstka being so stylish (what is so typical for Hotel Warszawa!) attracts one by a tasting menu (highly recommended, beef tartar was a dream!). But…: the cigar lounge alongside with a bar… dreams came true…! Unforgettable first time visit.
- Guest User