I am on my Vismin leg of trainings and Davao is my last for this week. Had a great, smooth time in Tacloban, Cebu, Bohol and this last seminar in this hotel have been very challenging so far. At the front desk, I requested for lower floor, which I normally do (due personal traumatic experience which I do not need to explain) and after a series of ”please” thank God, Kate of Front Desk stepped in and found us a room at 6th which will be ready only by 5pm. It was turned over around 6pm. In preparation for our Monday seminar, we coordinated with Rose of Banquet to ocular the place as we have a specific layout to follow that will be good for classroom set up, group dynamics and dining. When we arrived at Ruby function room, linen staff Cory was there arranging for our seminar on Monday so we rendered help in lay outing the tables and chairs, projector screen. When we had to coordinate with the technical, we requested an HDMI longer than 1 meter so laptop can rest on the tech table. Sure they have a longer one but with additional charge of P300/day. When I asked for wireless mic to be used since the activity will involve passing around of microphone among the participants, guess what? Yes, an additional P800/mic/day will be charged! So with the 3 days seminar and 1 week stay that we pre booked and paid , these little requests do not come free. I do not want to ruin my Davao stay because I am an avid fan of our former President Duterte and only have the highest respects for his place. I hope to find some pleasant things from this hotel for the remaining days of my stay here to compensate for the ugly start. Time to activate the Vision Mission which is in every room of the hotel and not just left on the brochure. A simple greeting, some genuine smiles mean a lot to every customer. So far the only staff who has a ready smile and genuinely asks how he can be of service is Jaypee, service crew of Cafe Frances. He takes time to talk with the customers and ask how they are doing and recommends the best dish. Food is great and reasonably priced -- large servings and delicious! As for the edifice, needs repairs and refurbs. We had to call in help for the A/C and busted light bulb.
- Guest User
Plus points: -Hotel atrium and ground floor were spacious and clean. I guess the hotel's view is to make a good first impression even if the other floors and the rooms are not as professional in appearance. -Breakfast - good choice of food -Location - close to shopping ,malls and banks -Bedroom was spacious -Maintenance staff responded quickly to fix issues (and there were issues) Negative points: -Not all the gym equipment worked. -The gym was hot and stuffy. The aircon was not on, and if you turned it on you would have to wait probably an hour before it cooled the room down to an adequate temperature to exercise at. -The pool was too small. It was more like a plunge pool rather than a pool you could swim in. -No ironing board and iron are provided in the room. Instead you have to pay someone else to iron your item of clothing, and of course they only work 9-5. Not an ideal service for the hotel to provide. -The aircon in the bedroom did not work, but once reported we were moved to a new room. -The shower door fell off its runners. Thankfully the maintenance staff responded quickly. Would I stay here again? If I had to, is the answer given the relatively low price, but I would search other places in Davao first, with a view to choosing one of these first.
- Guest User
