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While we had a lovely stay at the Hilton in Ocean City, we were most impressed by their response to a situation after our departure. Our son forgot a fairly pricey set of boots in our room upon checkout. He realized the loss 4 days later after we had returned home — a 3-hour drive away. We called the Hilton on Sunday afternoon and left a voice mail, frankly not expecting much. By 10 am Monday, we had received a call from the hotel manager verifying the item was found, directing us to a vendor for having it shipped to us, and we had an email in hand with the name of the recovery company in less than 4 minutes. The vendor “ileftmystuff.com” had all the information pre-filled into their return form by Hilton. We completed the return form quickly, received confirmation of submission, and a UPS tracking number within the hour. That was yesterday am — the boots were delivered today at 2:42 pm. What a wonderful experience after an “oops, I left my stuff”! Thanks to Kim, the Hilton manager, for such a caring and professional response, and to I Left My Stuff for an easy and quick method to retrieve lost items.

Visited here as a birthday getaway. Day 1…Check in was pleasant, the building itself is beautiful. After a smooth check in, we get to our room; 507. We swipe the key, open the door and immediately transform to the 50’s 60’s/70’s! Horrible brown carpet! Looked like it was from the 50’s and had never been upgraded. A filthy jacuzzi tub that wasn’t fit for anyone entering until a good bleaching! Dirty looking tiles, old curtains, etc. In the spirit of being thankful, I ignored the ruined tile, the terrible, way too soft bed and loud air conditioning unit. Day 2…We get up to take a shower and 1/4 way through, the shower goes completely cold! Couldn’t finish our showers. I go to call the front desk for maintenance and can’t get an answer. Why? Because the phone in the room had NO dial tone and YES, it was plugged in. I called the hotel from my cell phone, spoke with someone who said maintenance would be up to check it. They NEVER showed so we ended up taking a cold shower…for TWO days! Can’t forget about the room curtains, shower curtains, ants, etc. Not to mention the dingy towels, wash rags, etc. I don’t know what has happened here but this oceanfront “resort” felt nothing short of a 2 star hotel. Positives…GORGEOUS ocean view!

Great place to stay with a family on the Ocean City beach. This hotel is located in a more quiet section of the boardwalk. Has excellent amenities and activities for kids. Kids eat free at the restaurants and great service by the pools. Housekeeping was really backed up with cleaning the rooms as it was a busy time but they got to my room every day.

The location of the hotel is very good, with a sea view in the first place. The room is also very large and very clean. There are simple kitchen facilities. Parking is also very convenient and free. Will choose