Unfortunately, Due to a delayed flight we decided to stay one night in ATL instead of driving home today. I booked using priceline. I normally book directly but priceline’s price was way more cheaper. Like before, I was traveling with my children, and I understand not having two beds since I only booked a room with a King bed and a sofa bed, but unfortunately the sofa bed didn't come with a pillow. So I called the front desk to request for pillow and I was told that there’s no pillows available anywhere. Apparently there is no housekeeping available at 8:00PM and they have no way to access the housekeeping inventory. I have never heard of this! I was so tired of dealing with it so I guess we just had to sleep with no pillow. I loved this hotel, and stayed here several times, but I think if this is what I get booking with priceline, I don’t think this is Marriott standard with this type of service. I don’t know If this worth driving and staying at this hotel when there are others closer. Along with this issue, we found a crayon in the sofa, and a tissue in the trash can. In this time of covid craziness, I sure hope my room was cleaned! I honestly don’t know what to think at this point. This was terrible service. They couldn’t even get a pillow from an unused room?? Ridiculous. To top it off, I emailed the hotel manager about my stay and she didn’t even respond! If a manager doesn’t even care about their customers, I can’t even imagine how the staff cares for their hotel. I would not stay here…and I won’t in the future. Poor staff and management.
- Guest User
When the Bonvoy folks were unable to reserve my room after 1 hour on the phone, Jerome & Joi at the made it happen.they worked tirelessly to cut thru the red tape and our room is perfect. Thanks Joi & Jerome. You are both great assets to the company!
- Guest User