This early September trip to Moorea was a second attempt to fly to Tahiti, with the first one cancelled by corona virus restrictions two years prior. Actually, it worked in my favour because I did not book this Sofitel in 2020. September is a great month to travel to French Polynesia - the children are back at school, so you experience more calm environment, and the weather is usually good, I booked a superior bungalow in March 2020 for 5 nights. As an Accor Gold, I was assigned a closer to beach accommodation in a renovated bungalow which turned out to be a perfect choice: the beach and the ocean were clearly visible, yet I did not have to watch the beach traffic directly in front. The bungalow 412 was rather modern and fully equipped, including a daily replenished minibar (soft drinks an local beer) and coffee/tea making facility. The bathroom could be fully open to a private mini-yard giving a feeling a taking a shower outdoors. Daily housekeeping was without s fault. I do recommend to add breakfast when making a reservation. It is a better deal booking in advance and the buffet is fabulous. You can choose different things every day. The staff who brings coffee is very friendly. The hotel itself is on the best stretch of private beach in Moorea and this part of the island gets less precipitation than the rest due to the mountains not far away. It is true that one is rather dependent for food and beverages on what is available in the hotel. There are some options, however. If you are up to it, you can walk to the Champion supermarket and back in slightly over an hour and watch the local life along the asphalt road. There is also a very small shop at the gas station between the hotel and the airport, about 8-10 minutes away. They do not have much, though. If you care, you can order a take away pizza in a restaurant and eat it on the porch of your bungalow. There is a beach bar and regular bar that serves drinks and tapas, including a happy hour. The views are stunning. All, I emphasize all, staff is extremely helpful and friendly. The current GM is Mme Sabine Lamberts whom I met in person. If I were to name just one hotel associate who deserves A+, it is Pascal at the reception - a very charming and energetic young man. He always displays 'can do' attitude, making you feel as an valued guest of the hotel. I shall be back.
- Guest User
We had a very nice “luxury overwater bungalow” which was in good shape. The lagoon was a dream, you can directly enter from you terrasse and have plenty of fishes in the coral guarden. Yet we heard many complaints from other guests about the “superior overwAter bungalows” which seemed in not good shape.
Service felt like non-existing, especially as we were in StRegis Bora Bora before. As we and some others were arriving early, they parked us in the lobby area for several hours and also after several reminders did not manage to fill up coffee and water. (This Time could also be used to show people the Ressort or bring them to lunch as other hotels in this price area manage to do).
Breakfast was decent, but again very bad and slow service (with the only highlight being the customer crazy guy preparing your eggs and pancakes, sorry forgot his name he made my day). Getting your coffee or tea might take ages, sometimes not coming at all. They also took ages to remove used plates from tables, resulting in bird invasion everywhere.
Dinner was mediocre at best.
-no gym
-wireless is very bad and slow everywhere
Conclusion: lagoon is very beautiful, but overall experience in the hotel does by far not match the price level. They have to step up a lot!
- Guest User