Excellent service. Clean facilities. Great location. On service, the staff is courteous and responsive (from the front desk, to the maintenance people). Some go above and beyond, like Nanette, the lady in charge of breakfast. She made us feel at home. I had planned to spend one week at this hotel and then switch to other hotels to experience other places in the NY area. However, we were treated so well by Nanette that I extended the stay and spend the 3 weeks here. Housekeeping was very accomodating. I had business calls most of the day and did not want noise. I needed the cleaning, which they do only every other day, between calls, other days I just wanted towels and other supplies, which they promptly provided. Sometimes, I ordered DoorDash. Front desk kindly called my room if I had missed the deliveryp text. I did not want lingering food odor in the room. I just place the bag with containers outside and they picked it up regularly. They have a system. The facilities: restaurant, bar, sitting areas, elevators, etc. were always clean. I felt very comfortable in all of these areas. The room was large and clean. I had a large desk to work on. My view was towards the hill, which was very nice. The bar/restaurant at night offers good quality food at a good price. On location, there are several restaurants in the area within walking distance. There is a CVS and a HomeGoods one block away. The hotel is a short walk from the river. If you stay here, take a morning and/or evening walk and enjoy the NY skyline. You can see the view in my pictures. I felt safe walking around the hotel. One word of caution: if hotel noise bothers you, don't stay here. The floors are thiner than I am used to. We could hear every time the child upstairs jumpped off the bed or if they dropped something. And the guests below us could hear us walking (they called!) and we are small ladies. For me and my daughter, it was fine. We would laugh it off every time we heard noises. I will stay here again. Thank you staff of the Courtyard Marriott. Signed: the lady from 311.
- Guest User
I've been a Housekeeping Manager for over 25 years, so I can say the Staff here is truly Amazing! Starting with the GM Lisa, her assistant Angie, Parolo and Jose in Maintenance and I apologize to the front desk staff that I lost the paper with their names. But I didnt forget Fawn V. Rarely do I meet that employee that just shines head and shoulders over her peers. She switched my room so my daughter could take a bath, remembered her name 3 days later and was genuinely interested in her visit. But the icing on the cake was seeing her 2 days in a row working double shifts cause of a sick coworker. What was truly Amazing was she never complained! My whole family only stays here when we come visit our mom. The rooms are always SPOTLESS! Public space is the same! Shout out to the Houseman who is a Veteran of our military ( Marine) Who has the same hard working ethic as before. So to recap...if you are looking to stay at a Spotless Hotel, Excellence in Customer service, at a very reasonable price then this is your Hotel! Thank you staff and especially Fawn for making our trip truly memorable! Sincerely Chris Kennington
- Guest User