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The hotel has reached the consistent quality of the Hampton Inn, exquisite, modern and in place. It is one of the most cost-effective chains in the United States. There was a small episode in the check-in. Ctrip's picture and room description did not match the actual situation. The room was a lot smaller. There was no space for our two 28-inch boxes to unfold. Communicate with customer service, quickly acknowledged the mistake and provided 160 cash as compensation. Overall, Ctrip's fast and efficient satisfaction. I hope that in the future, like Booking, I will carefully check the pictures and descriptions, and I will be on the upper floor.

The staff was extremely helpful, going out of their way to assist in making the reservation. On arrival, we were greeted warmly. The lobby and breakfast area were clean and had a fresh smell. Our standard room exceeded expectations. It was clean and large enough to have a sitting area. There was a balcony with a view overlooking the entire Pocatello area. We’ll definitely stay here on our next trip to Pocatello. Very happy travelers!

This is the second time I've stayed at this hotel, this stay plus one in October 2021. The other Marriott property in Pocatello is a TownPlace Suites where we've also had a less than ideal stay. I wouldn't stay here again, because while the property is clean, the beds are very uncomfortable. The first stay we thought maybe we just got a bad bed, but both rooms had beds that were very firm. On the second stay, our room only had feather pillows and when I asked about the foam pillows, I was told they didn't have any. In June the breakfast attendant started cleaning up at least 15 minutes ahead of time and then when people kept coming, she was having to drag the food back out again. That whole situation could have been better managed. While we are typically Marriott brand loyal, we will probably pick a different brand if we come to Pocatello again.

My wife and I came to town for a concert, traveling with our service animals. This hotel was perfect they have great amenities and very nice rooms. The biggest plus for use was the pet friendlyness of all the staff they are awesome. They put on a great breakfast as well. In fact the friendlyness of the staff and nice rooms and all the amenities, we ended up staying longer just to enjoy our trip and get some relaxation. Place is in a great location as well everything you could need either within walking distance or a very short drive. We will definitely stay here again if in the area. If fact if you are traveling through or just in the area for something and need a place to stay, this is the place. You should most certainly stay at the Best Western Pocatello inn.

Front desk staff was nice then it went South, quick. Room was made up nice and clean but for a family unit it only had a few cups for drinking out of and the cups were dirty that came out of the plastic which was so odd. Granted we were just 2 people that needed separate rooms, but. The fireplace we were excited to use had a garbage bag covering it. Never advised us before booking. We expected street noise and construction noise but at 2 a.m. we awakened to the family above our room coming into their room. The walls and floors are paper thin for noise restriction. Who designed this building!? It was HORRID. Sounded like stampeding buffalo for 2 hours then started again at 5 A.M. We could hear the water coming on every time they used it. The drain from their toilet sounded like a torrent of flood waters rushing through the walls every 5 minutes. We could even hear the kids jumping on a bed. Then we could hear housekeeping cleaning rooms which is understandable since they have to get things done but we couldn't sleep in. If you ever stay here and want to make someone's life miserable and ruin their vacation day, just book a room on top of someone else's. When I turned in my keys the staff asked how I was. I replied we were horrible and how the family above kept us awake and that I was close to tears knowing I hadn't slept and had a 3 hour drive ahead. I realize there's not much we could have done or wanted to do at 2 in the morning. I'm confident that all the good reviews came from people sleeping on the top level. You can ask for a top floor, but they're never guaranteed.

We stayed here a few years ago and it was clean and beds were comfy. This was not our experience with this stay. It looked like carpets hadn’t been cleaned in quite awhile. Just didn’t feel clean or smell clean. Breakfast was minimal and not stocked well. They had waffles (no syrup), boiled eggs, toast, bagels, yogurt, cereals. Fruit-apples and bananas. The apples still had stickers on them, so doubtful they had been washed. Bananas were really ripe and more suitable for making banana bread. Staff was nice, check-in and checkout were a little slow. He was having computer issues. Parking lot next to hotel is small and congested. There is an attached lot that is not well maintained. Pavement was rough and not well lit at night. It is close to freeway, convenience stores and restaurants. This hotel needs to be updated and cleaned thoroughly. Oh, we also had ants in the bathroom. If this hotel is remodeled, we might consider staying there in the future. If not, we will seek lodging elsewhere.