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Due to a cancelled flixbus, we arrived at the Hyperion Hotel at 1 am dead tired to leave the next morning early. The checking in process was sluggish and the hospitality of the guy that helped us was not so kind. Finally we got the room but Immediately after we arrived in the room we got a message from flixbus that the bus would leave in 10 minutes. We immediately rushed back downstairs and the receptionist who had checked us in 10 minutes earlier. He assured us that no money would be deducted and he would send me a confirmation via e-mail - which I did not receive. Now, almost a month later, I see that the amount has been debited anyway. Since I thought there should be a mistake, I e-mailed for clarification. After several calls and emails I finally I got someone on the phone telling me that the bed was ”used” and they could therefore not resale the room that night. This simply is a lie, there was no time at all to use the bed. After several attempts to get in contact now the manager offered us a 50% refund. What a sad policy, where I should pay for the false promises of this hotel. This kind of business is ruining a nice city like Leipzig. Making profits on the backs of poor students, if that is really your business idea then you deserve to get an honest review: I would not recommend this hotel to anyone.

The hotel is in the center, one stop from the railway station, next to the city hall, the surrounding architectural style is very characteristic

In my business I see a lot of hotels, and I get to compare various properties within the same family. The Marriott in Leipzig deserves to be singled out for multiple reasons. First, the hotel makes it a point to recognize I'm coming and to treat me like they're happy to see me when I arrive. The location in the city center is one of the most picturesque I've seen, with multiple things to see and do within walking distance. One of the most spectacular train stations in Europe is right across the street! There are multiple restaurants and street venders scattered around the city center area, but if you don't want to leave the building the breakfast this hotel puts on is the best of any place I go.

Wonderfully designed apartment - generous, elegant, clean and quite lovely, attentive service. Great location - the city centre, restaurants, bars, are walking well accessible. At the same time super quiet and beautiful view of the garden. Nice pictures, art, books. Own visit app and well filled refrigerator. We'll be happy to come back when we come back to Leipzig.

My stay at the Westin Leipzig was okay. They did a half-renovation, but it leaves the hotel feeling dated still. What do I mean? I used Marriott Suite Night Awards to upgrade to the Executive Suite. For some strange reason they did not renovate the foyer area of the room, which had some ugly granite that contrasted starkly with the nicely renovated bedroom, bathroom and separate living area. None of the door hardware was updated, so they’re brass while bathroom hardware is chrome. There was a random frame in the foyer with nothing in the frame. They replaced the carpet in the hallways, but the wall treatment looked like someone wiped their greasy hands all over - likely something that was a trendy look in the 90s. The fitness/spa area is in serious need of an updated, felt like a warp back in time to the 70s. Lines were long at check-in even with the front desk fully staffed, seems like their was a conference so that is understandable. However, the agent assisting the Elite line that I was in just walked away with saying anything, so we had to merge with another line and wait even longer. There was no in-room coffee at a 4-star hotel and my first morning I went down to the breakfast area to get a coffee to-go. One bottle of 4.5€ water available in the room - I got two free bottles when I stayed at the Moxy in Dresden. Bed was quite firm and was two twin mattresses pushed together. Bed at the the Moxy was way more comfortable. Blackout curtains didn’t overlap, so woke up every morning at 5am as soon as the sun came up. It looked like the rug in the living area hadn’t been vacuumed as you could see shoe prints all over from the previous guest. There’s a nice Bose stereo in the room but the wireless remote had a dead battery rendering the stereo useless. The neighboring room obviously has an option to be adjoining but the door provided minimal soundproofing and your neighbors might as well have been in the same room. Breakfast was standard fare, nothing to be excited about. The first morning no one stopped by to ask for my room number so I just left. As a Bonvoy Elite member you do have the option to get a free drink in the bar, the guy at the bar was easily the friendliest staff member I encountered.

The hotel room is modernly furnished. I personally missed a small refrigerator and a coffee/tea maker on the rooms. The spa area is very beautiful although the pool water is quite cold. The staff is extremely friendly and helpful. Cleanness is also good. However, personally, I have scared the extremely used feeding service. Such a feeding service to the guest is far from the management. This needs to be urgently amended.

The Bad The central reservations staff. It is becoming more and more common that central reservations do not do their job across a number of chain hotels and here they badly let down their hotel team and ourselves with our group visit. Tardy if ever replies to emails, sneaky hidden small print in contracts stating that rooms would only be serviced every other day! Why would anyone accept this? It's a false economy that can only resuly in customer dissatisfaction. It is bad enough for us to reconsider whether we would use this hotel again. This is such a shame as the hotel is really good. Middle management should give equal attention to client satisfaction as they do to cost savings and learn to reply to enquiries promptly. The reception staff are variable: some are great and efficient others are scruffy and careless. If you are going to issue them with a uniform, make sure that they wear it smartly and represent the hotel well. There is no car parking (but it is in central Leipzig) and coach parking is problematical. The Good Recently refurbished to a good standard Good sized rooms Great breakfast Great location. I would have loved to have given this hotel four stars but can not because of central reservations. Still they can be proud that they saved some money on not servicing client rooms. It is very frustrating to see what should be a fantastic hotel spoiled by offsite people who do not care

Very good hotel in the center. Everything was good and clean. The staff was helpful and the room had a very good size with everything you need. When in Leipzing again, I will certainly choose this hotel again.

Lovely hotel, very modern, clean and top quality. Very high standard.. eg excellent coffee facilities. Dog friendly, offering dog bed Very friendly and professional.. the waiter in the downstairs bar was amazing. As we had a dog we had breakfast in our room. All beautifully presented and freshly prepared . Superb Location is right in the town centre. The price you pay is very reasonable for the quality you get