Take the children to play on the weekends, and find that there is no hot water when playing in the water by the sea when going back to the room to take a bath. Called the front desk and waited for half an hour before the workers came to repair it. Because I had reserved dinner, I couldn't wait to fix it, so I had to go to dinner first.
Come back for dinner and find that there is still no hot water! Called the front desk again, waited for nearly an hour, and made several phone calls during the call to see the repair.
Such a high-end resort hotel, there was no hot water in the room, and the maintenance staff came very slowly! Children wait until 10 pm to have a hot bath to sleep!
Called the front desk to complain, asked to speak with the manager, and was told that there was no manager at night ... speechless!
Called Ctrip customer service to complain and was asked to take a picture without hot water! Excuse me, how can I make a film without hot water? ? !! Ctrip's customer service said that it would give 100 yuan for exemption. Can you spend more than 6,300 to book a high-end seaside resort hotel, and encountered super mentally handicapped problems without hot water, can 100 yuan solve the problem? ? ?
- LING
We had a great experience..... Room was beautiful and extremely well appointed. Getting Windsor Cottage included is well worth the extra cost. Being apart from the general public at the Del is worth every penny. The service is extraordinary. The concierge staff goes the extra mile. Valets and bellmen are great too. But, if you end up next to another party that is loud or obnoxious....it will ruin the experience. There are big families that stay to maximize the value, and these can include loud spoiled kids. If they had some segregation between families and adults only it would be perfect. Not sure how they could do that though. Also, it should be mentioned that you cannot swim in the ocean at all. Google ”Tijuana sewage on San Diego beaches” and it will explain the whole thing.
- Guest User
