There are a total of forty-seven hotel rooms. Designer Bill Bensley has integrated opera elements into every detail of the hotel. The corner of the performance area on the first floor separates the open bar from the stage, and the backstage is an all-day restaurant. The dazzling grid ceiling and opera stage scenery, rehearsal stage, dressing room, retro dresses, and dozens of old objects from the French colonial period are all available. Each floor has its own theme of artists, designers, musicians, etc., and even each room has masters of corresponding themes and dramatic scenes of different styles. Overall, it is a medium-sized hotel. It is stunning at first glance. The service details are in line with the price. The selection of spare parts is also in large bottles, which is quite satisfactory. The non-alcoholic mini bar is free and refilled every day. The living room has free afternoon tea, free wine of all kinds in the evening, and all-inclusive snacks. It is worth it from a cost-effective perspective. The surrounding area is an absolutely rich area with various luxury shops. There is a night-time ceremony in the evening. After turning down the bed, It comes with an eye mask and a small gift, and the data cable will be buckled with a leather buckle for you, and the small details are still full. Capella Hanoi's glorious Koki Japanese food on the B1 floor this year received 1 star. It has only 14 seats and offers a set similar to Omekase. The price is relatively expensive (basic evening set is 5,500,000/person and 8,500,000/person). Reservations can be made by email in advance on February 14 Dinner arrived at 6:30 and it was almost full. The menu is fixed and there are not many choices, but the products are very good. The basic set meal we chose, the first is two kinds of clam teppanyaki, the second is the sea shrimp teppanyaki with vanilla sauce, the third is the signature Yaeyama beef, the beef nose certification is really speechless, the fourth is 20 minutes to make Koki's signature garlic chicken fried rice, and the final dessert was eaten in the lounge next to it. It was a combination of matcha ice cream daifuku and Japanese hot donuts. In the end, we collected RMB 20 million for champagne and drinking water alone. Thanks to the Japanese uncle chef, he was really handsome. Breakfast at Capella Hanoi is the all-day dining restaurant Backstage next to the lobby bar on the first floor. The Backstage restaurant restores the elements of the opera house to the greatest extent, creating a transparent and gorgeous golden hall, decorated with opera costumes, the flowers are yellow phalaenopsis, and the menu is “Diva’s menu”. Breakfast at Capella never disappoints, almost all are a la carte, and the a la carte menu is simply dazzling. The first page is the Vietnamese specialty Pho, which was rated as the top three Pho food in Hanoi by our guide. There are other traditional delicacies such as baguette sandwiches. In terms of Western style, the breakfast includes fresh oysters imported from France and smoked salmon waffles, which are full of sincerity. The various eggs, especially the eggs Benedict, are superbly made, and the crepes and waffles are also delicious. The chef is well-known in Vietnam. He can already eat very nice food in the hotel without leaving home. This trip has been very satisfying.

the best hotel for appreciating Hanoi’s war history. there was a war bunker tour included with the stay. services were excellent rooms were comfortable. a classic. shall return

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

I can't say enough about the Melia at BaVi. It was Fantastic!! The rooms were really nice, the food excellent, the surroundings beautiful. But it was the service that set it apart. All of the staff went out of their way to serve to their utmost. They prepared our room with complimentary food and decorations for our anniversary. They picked us up in a cart when it was raining. They arranged our last minute massages to meet our needs. And they were kind and helpful with our children. Absolutely wonderful!

I happily stayed at this hotel with my husband on New Year's Eve 2024. The hotel is great. It's still in trial operation. The environment is great, the service is great, and the room is upgraded to a larger room for free. It faces the West Lake and the garden is also beautiful. Many local Vietnamese internet celebrities checked in. The breakfast was very, very good! The entire area where it is located belongs to the luxury residential area of ​​Hanoi. Also, the hot water could be improved.

This has been the best hotel experience we had in Viet Nam and also the nicest hotel experience I had with the Marriott-Bonvoy Group in general. First we were greeted by Sua and Zack, who have been exceptionally great throughout our brief stay. Upon checking we were noticed that we were upgraded to an executive suite, which is gorgeous and gives an amazing view of the city. Sua gave us a tour of the beautiful lake and garden and showed us all amenities of the hotel, which was very useful as it is huge and we used all. She made us feel incredibly welcome. The snacks and cocktails in the executive lounge are absolutely excellent. And the breakfast is by the best I‘ve experienced in any hotel so far. We also took the opportunity to do a 4 hour spa session which was excellent as well! Overall when we get the chance, we most certainly will be back to the JW Marriott Hanoi!