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This is everything you would expect of a modern Luxury Collection property. The rooms, the pool, the gym, breakfast... all top notch. Location is also perfect. There were, however some problems. Some serious. Some minor. Serious: - there is no way to contact the hotel electronically prior to arrival. There is no published email. I contacted them by Facebook Messenger, and they gave me an email address.... to which they did not reply. I recontacted via Messager... and they did not reply. No email address for a hotel in 2023 is not acceptable. - I was arriving ahead of the check-in time (10am vs 2pm) and checking out well before the check-out time (6am vs 12 noon). I explained the situation, said that I did not need my room early but i) if it was available great but ii) if it wasn't I would freshen up and change my travel clothes in the gym changing room. The answer - 'if you want the room before 2pm, you pay 50% of the daily rate. You may access the gym only after 2pm'. I was shocked. I understand that they are under no obligation, but refusing to allow someone to use the changing room?? I insisted. Eventually they relented. The changing room was perfect (and empty). But not good first impressions. - Returning from dinner, I was surprised that there is no evening turn-down service. I went to bed just before 10pm (I had been travelling) and did not think to put up DND sign because I was getting up at 6am and receiving room service breakfast. The turn down service came into my room just after 10pm when I was in bed. That is bizarrely late IMO (note that Yerevan is a late city with limited morning activity). - Room service breakfast was delicious except that orange juice was in a bottle. In Armenia, fresh OJ is available from any roadside stall. Surely the kitchens of the Alexander can produce it for breakfast? The hotel is expensive. It seems to be priced with the diaspora in mind who will not be surprised by NYC or Paris prices. For example, the $200 per hour for a massage is really extreme in this part of the world. I have no doubt about their claim to be the best hotel in Armenia, and I appreciated the luxury and service after some challenging travels through the Caucuses. However, I do think the management should get a grip on the service/value balance.

WOW!!! This hotel stands out immediately by the impressive Guest Room Interior's. Everything is of the highest quality possible, including the workmanship in the finishing details of the rooms and public areas. One can confidently say that this hotel has the potential to be among the best in the world. The vast selection of high-quality entertainment, dining and wining, swimming and fitness and strolling to the nearby city center, makes your stay worthwhile. I was highly impressed and will certainly recommend this hotel and return soon for business and for enjoyment at it's best.

The service is good, will help with parking, the bed is very comfortable, the air conditioning is also very good, the winter is very warm

I love this hotel. It is flawless. The pool was fantastic and staff were very professional. Try to ask for a room facing the main square. The only hiccups were that the hotel wanted to charge me for early check in. I did NOT like that and refused and something surly and was able to check in early free of extra cost!! The drinks were also kind of pricey at the hotel but if you go across the street they are half the price. I used the hairdresser at the hotel spa and for $40 I washed that gray right out of my hair!!! This hotel is very new and is in pristine condition!!! I would stay there again if I was ever to return to Armenia !!!

A truly beautiful 5 star boutique hotel located in the very centre of Yerevan. Me and my daughter stayed there twice, both times for a considerably long period of time and our experience has been beyond our expectation. Superb conditions, very friendly, approachable and welcoming staff. The rooms were exceptionally clean, luxuriously decorated, gym, spa, massage rooms - everything of highest standard and everything you would really need. The restaurant, located on the 11th floor, was also beautifully decorated, the food was delicious, the restaurant staff welcoming. Truly Armenian hospitality! We stayed in separate suites with a door between the two as well as entrance doors. Mine was probably the bigger one with a king size bedroom, a large living room, 2 bathrooms and a huge lounge with a little kitchenette/dining area. Very spacious and luxuriously decorated, it does feel as if you are in a real palace. I highly recommend this special hotel in the heart of Yerevan city and would like to thank all for making us feel at home during our stay.

I wanted to express my pleasant surprise during my stay at your establishment. Despite encountering negative reviews, I'm unsure why they exist, as the hotel management seems to have reflected upon the feedback, made staff changes, and executed excellent improvements. The hotel staff was remarkably attentive and considerate. From cleanliness and amenities like bathrobes, towels, and napkins – everything was genuinely pleasant, well-kept, and clean. The breakfast spread was quite extensive, catering to any appetite and palate. One delightful note to share is that we casually mentioned my girlfriend had said ”Yes,” and shortly after, we received a thoughtful gift. It may seem like a small detail, but it added an incredibly pleasant touch to our experience. The in-house currency exchange with a favorable rate was a convenient feature. Stepping into the hotel from the street created a truly comfortable, homely atmosphere. Thank you for providing us with a wonderful weekend.