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I can say the most beautiful hotel in the region we are very pleased to say clean everywhere staff super about thank you for everything

This was an unbelievably great experience! Everything about this hotel is amazing. Amazing design of rooms and colors, luxurious in every way. Very hi-tech stuff. Very well insulated from street noise. Staff at the reception without exception were all kind, amazingly helpful and cheerful. They were simply great and I thank them for being such beautiful people with the brightest attitude. Hotel is well located within walking distance of most attractions of Nicosia. One thing I didn’t like was the room door didn’t have a handle, it’s a nice design but if the door doesn’t lock on it’s own, it’s difficult to close it from the outside manually

From parking crisis to restricted restaurant access it wasn't worth staying even one hour in this hotel. Merit Gardens and Merit Lefkoşa are both in the same low quality category for tourists in Trnc. I thought that my experience at Merit Gardens was bad because of the location so I decided to give Merit Lefkoşa a chance. It is impossible to even valet your car in front of the hotel entrance since it's on a main road and cars are already double-parked there. I drove to the backside parking and they said I am not allowed to park there, then again they shewed me off at the ****** parking. From this point on I didn't feel welcome. I was hungry so I went upstairs to the advertised 'Kebab Restaurant', the employee told me that I am not allowed to enter the restaurant without a reservation. Then when I said I am a guest in room 614 he said it doesn't matter if I am a guest or not. I couldn't even go into the restaurant to see what it looks like. When my Turkish friend came he complained to the reception and they allowed us to go upstairs and see the restaurant. Omg it was an absolute shack. The BBQ is located inside a very smokey and smelly (foot smell) dining area. It was very small and claustrophobic. You would think that a hotel like this would have a rooftop open air restaurant. The kebab house is the exact opposite, dark, smelly, smokey and dull. I'm glad they didn't let me in. The decor and furniture is outdated, looks like they just forgot about renovation or furniture repairs since the 90's. I went downstairs and got a nice bloody Mary at the lobby garden bar. Gökhan at the garden bar was a nice server. There is a pregnant cat and another cat who newly gave birth to kittens. I asked the servers why they don't have the cats sterilized and they said something like they don't believe in sterilization and it's up to God to decide. In the morning I called room service and they said room service doesn't work until 12:00 noon. I do not consider this a 5 star hotel and I do not recommend it for travelers period.

The location of the hotel is relatively remote, and it is not convenient to eat and shop around. Hotel facilities and room conditions are good, the waiter who cleans the room is very friendly Business attitude of receptionist contact