Booked several weeks in advance and we are an IHG member. The staff at the counter were lacking simple skills. At the onset, I was told that I probably was supposed to be at the Hilton because they couldn't find the reservation. When I showed them my email, they were still confused about it. After they figured it out, we went to our room before dinner. We noticed that the door was not functioning correctly and that all you had to do was push it open. Asking to be moved should be easy right? The girl at the front said she could not look up what kind of room I had to move me to a comparable one. Let me say that again, she did not have a clue what was the bed accommodations in our room. Logic tells me that if I work there and room #xxx is messed up, you should be able to figure it out. The room was fine once we moved and we had a good night's sleep. The storm hit late the following day and we were forced to stay in Jonesboro again. We went back but a mistake happened again. My credit card was rung up for the wrong total (undercharged) and then the next morning was done again (balance). Would I stay here again? Holiday Inn is normally a great stay anywhere but this location needs to get straight. The desk seemed like they had no idea how to do the job and acted like the unsecured door would not be an issue. They said we would be safe at the location. I do not pay for a broken door on the whim that I should be safe. The manager needs to get people trained before placing them on their own.
- Guest User
It took 20 min to check in bec my reservation ”disappeared” off her screen but she didn't know how to make it come back. Finally after using the confirmation # etc etc. it showed up after i stood there for 20 min. The beds were glorious, excellent linens, cozy comforter, room was clean, and we slept well. The manager's name was missing off the wall (I wonder why) Noah was the owner, no last name? I suppose the owner or manager shut down the free continental breakfast even though there were small yogurts to buy with juice etc in the snack area but somehow you couldn't give them to guests. It's just another way for them to take advantage of this Covid mess. The Cracker Barrel across the driveway somehow manages to serve food. The girls manning the desk in the morning were outside doing what I'm not sure. Not refilling the coffee it seems. One small carafe was already empty at 9:00am. One girl rushed in when I came to check out and said ”Oh, it is out already” Too much trouble to have two of them out I guess. Poor service.
- Guest User