Very nice hotel, well situated and adequate for our needs, not much can be found at fault with this place staff were pleasant and attended to our request when asked. I would definitely stay here again.
- Guest User
Absolutely dreadful experience here. My husband and I were involved in a car accident en route to this hotel. We explained on arrival that we would be unable to stay the second night we had booked, due to the car being repaired in Aberdeen a couple of hours away.Staff were absolutely dreadful, really didn't care one single bit, said they couldn't refund us as we had already paid in full, (over £350 for 2 nights), the fact that wed been in an accident didn't make any difference. Tried calling customer service multiple times but kept being cut off, the staff assured us it was a uk number, but we had actually been calling the Philippines multiple times from our mobile phone to no avail. Have been attempting to communicate with customer services since but nobody understands a word I am saying, finally got another email from hotel today pretty much telling us ”you're not getting your money back, we've already told you that” Absolutely shocking, I am a 'premium elite points member', which counts for nothing, will never stay in a Radisson Hotel again.
- Guest User