Kenmore is a beautiful location and the area is a stunning area of natural beauty in Scotland. That said, having stayed at this resort before, I was disappointed with the cleanliness and maintenance of not only the lodges but the leisure centre. The lodge itself had peeling wall paper and chips around light switches and old frying pans, all things which are easily maintained and/or changed. The pool area is lovely but pool was cold and one of only two showers were out of order due to a cracked base in the ladies. This was a relatively cheap break but despite this I do feel the Kenmore club is looking a little shabby and in much need of an overhaul or at least some renovation to keep up with the neighbouring hotels and lodges which are more modern and well kept
- Guest User
we are four guest, but supplied with 2 satchel coffee, when we asked more, we have to go head to reception to collect as they are short of staff to drop off...same as checking out, not allowed to leave door entry cards in the property and have to return the cards to reception
gym is tiny...not too much facility to use...
the cleaning bottle is misplaced, such as shampoo bottle is placed on handwashing place ( all of the bottles are fixed and could not moved around) ... it is ok but not very handy though
generally speaking, the receptionist is polite, but you have to do the things as above due to their staff availability
- Guest User
