After sixteen years as a flight attendant, (traveling domestically and internationally, and staying in hundreds of different hotels), I would, now, always rather stay home, than spend another night in a hotel room. However, this last stay was almost unavoidable. Luckily, I found the ”TownePlace Suites by Marriott Sacramento Roseville,” which allowed me to live a little more ”normally” than my usual hotel stay, with the adequately appointed ”kitchenette” providing that little bit extra ”hominess” for my three day stay. Right from the start, I wanted a room change from the initial one that was given me, to take advantage of a ”sunnier” view. The front desk person, (whose name now eludes me, because I'm a bit tardy in getting to this review, some five week or so after my stay), accommodated me without hesitation. She was quite friendly, informative, (as I had many questions for her about the hotel and the surrounding area), in the few hours of my stay), and ”professional.” Something I know a lot about, having been in the ”service” business myself, with my job rendering me as somewhat as a ”professional hotel guest.) Not only was this ”front desk” person great at her job, but so was every other front desk and hotel staff person that I interacted with during my stay. During one of those initial interactions at the front desk, I had the opportunity to meet and introduce myself to the only ”manager” on site, ”Assistant General manager,” Jorge Morales. He was also very friendly, personable, accommodating. and professional, and even had the cooking duties for the one buffet breakfast that I went to. (He was great at that, too!) Aside from the other employees' specific attributes and qualities, it was obvious to me that Mr Morales ”set the tone” for the rest of his workforce, with his attitude, demeanor, and work effort. It's that kind of ”managing/leadership” that makes the difference foe many businesses, especially in the ”hospitality” business! Additionally, the room and amenities were spotlessly clean, up to date, in good working order, and actually quite comfortable. (The bathroom was so clean, that I actually ”bathed” in the ”bathtub” each night. And, that's something I very rarely would do in a hotel room.) So, with a clear conscience and an unsolicited ”perspective,” I can heartily recommend staying at the ”TownePlace Suites by Marriott Sacramento Roseville,” for anyone who wants a great stay, at a reasonable price. And, a big SHOUT OUT and THANK YOU to Mr Jorge Morales, and his staff!
- Guest User
I recently stayed at Townplace Suites and was really impressed with the overall experience. Mr. Morales, the assistant General Manager was warm and helpful as well as professional and knowledgeable. Lillianna helped get me checked in, and together they made the whole process a breeze. The hotel was quiet and clean, but my interactions with staff are what really made the experience. Traveling for work, keeping odd ours and being away from family can be difficult. I am appreciative that my experience at Townplace Suites was so positive.
- Guest User