Villa La Cage Map, Address, Transportation & Nearest Stations and Airport

Ok I am going to 100 percent real. I went to royalton for a wedding. I was expecting more for what I paid for.. very expensive hotel you would expect to be treated like royaloty....the resort is ok I can see potential I think during the covid it run down and need a few fix up..I change room many times as rhe sewage back up in the shower and roaches which is expected in resorts and a/c not working properly...the manger fred was very helpful and change us with a complimentary change up. Big up Fred for is professionalism...the front desk customer service not going to lie they greet you but disappear when you need help. I called many times to get hang up on and went to see the desk for help and they walk awY from me. I had to yell at the staff to get help. The diamond club was dope!if u want royalty go to the diamond club.. the grounds are beautiful..I hear from many people they don't get paid enough and that why they act they way they doo. The staff needs to understand we work hard for our money and should be treated with good service no matter what. I tip many of rhe staff...beside the front desk the cleaners and taxi and cook and dinning room employees were amazing. My advise entertainment needs a bot of boost it was a bit boring with the same thing over and over..would I go back again only to the diamond club. Everyone experience is different so I wouldn't tell no one to no go try it out you may get a better experience

The resorts itself is pretty nice. Our room was clean and the A/C in the room worked well. The A/C in the restaurants and bars were not great. Sweated alot while waiting for dinner unless we stayed in our room till time to eat. They dont really have any nice indooor bar. The food was pretty good but did notice some unsafe food handling practices and most of my party experienced diarrhea at some points during the trip. The Italian restaurant was the best... The restaurants and bars ran out of food and liquors often. We never knew what any specific bar may or may not be out of. Only 2 kayaks and 2 paddles boards for guest; seems cheap considering they have over 250 rooms. About 75% of the employees didn't have good personalities and could use some training on hostility; compared to the crusies and AIs in Mexico they weren't close. The 2 best employees we encounter were Christina at the swim up bar between building 8/9 and Dwayne at the main outside bar by the lobby. Both we very friendly and personable. Christina made our vacation enjoyable and the most fun! We enjoyed several days of hanging in the pool chating and laughing with her. My entire group loved her and would want to come back to just see her!! ❤️ Overall good experience, however the resort has alot of room for improvement.