My husband and I stayed at the St. Regis with our kids (5 & 8 year old boys) in November and I have nothing but amazing things to say about our stay. From the moment we were greeted to the day we left, we were treated with respect and a genuine desire to make our vacation a nice experience and that they did! Brittany at the front desk was phenomenal. We are Marriott Bonvoy Platinum members and although we have stayed MANY MANY nights at Marriott properties, we have never been upgraded to a suite because that upgrade is based on availability and for some reason, it is never available EXCEPT this time, thanks to Brittany! We were upgraded to the most beautiful, spacious Suite, overlooking the mountains, that you can imagine. Thank you, Brittany! We will never forget the room and the memories we made there as a family and thank you for the beanie babies. The boys still sleep with them. The Butlers also made our experience memorable by showing us how to saber a bottle of champagne in the privacy of our patio! The food, service, bed, pillows, drivers, everyone and everything about this trip was spectacular. Also, one of the ski instructors (Matt?) took us to downtown Park City on one occasion and he have us so much information about the town and it's history that we wouldn't have known otherwise....thank you! Thank you for being so friendly, especially to our boys. If you are thinking of going to Deer Valley/Park City area, don't hesitate to book at the St. Regis. It is top notch. You will not regret it. We will be back! -Danay Pavon
- Guest User
This hotel is average as 5 start hotels go and on a price adjusted basis it is low quality. Avoid it !!! What should your expectations be for a premium resort at SUPER premium prices ? Are my expectations too high ? We booked one of the residences at Christmas. Peak prices and demand - I get it. When we checked in nobody showed us to the residence which was large and had a lot to figure out. None of the lights were on. Nobody had checked it because the TV did not work properly. The residence is meant to have butlers that take care of you but all ours did was answer the phone like an operator instead of, you know, ACTUALLY taking care of us. The room service menu was on the tv and after a long day I could not order anything (because the tv wasnt working) and I was hungry. It took them one hour to print out a copy of the menu. Everybody who came in told us they weren't really sure how to solve problems in the residences. If that is true then St Regis should not rent them out. The fire in the living room ceased working and it took them a day to fix it. What I found annoying as well was staff would come up to us (I am guessing having been informed we were not having a good time), and ask us if there were any further issues. It was nice to be asked and I would tell them the remaining problems. But it appeared they never passed on the information as the issues were not addressed. The restaurants were fully booked for the most part - which again, I get, but the room service menu was extremely limited. They ran out of chicken for a chicken sandwich (holidays was the answer), then they ran out of bacon. They charge a 25 percent service fee for room service but still left the obligatory column for a ”tip”. A massage was USD 300 for 50 minutes before tax and tip. I sound like I am focused solely on cost and I'm not, but this place is just not that good and certainly not worth its' prices. Before we booked we were told the concierge could not take care of rentals and ski passes because they were separate. I found that to be weird even though true. Other examples of poor attention to detail or just poor quality was the gym. We were there for more than a week and two of the 4 treadmills were not working. The only cable machine as well had one side out of service the entire time we were there. How can you not fix those things at a resort that charges these prices ? We ate lunch and breakfast at the Stein Eriksen lodge. Now that place had good service and great food. I wish we had checked out the rooms there and if I ever go back to Deer Valley I will think about staying there. The snow wasn't great but the skiing and short lift lines made the skiing experience itself enjoyable and I will definitely return to Deer Valley. It is interesting how variable experiences can be across the same hotel group. The St Regis Bali is amazing and the service, rooms and food are incredible. I don't know whether that makes me feel better or worse but it did make me realise one t
- Guest User
