The location is excellent which is at the city centre. The Grand shopping arcade is next to the hotel. Very convenient to the travelers. The hotel is at the city centre which walk 10 minutes can reach most of the important sites.
However, the hotel forget to arrange housekeeping for my two rooms for one night. When I come back to hotel after whole day visit, I was surprise by the untidy room. I tried to call house keeping but the line is busy. I go down to the concierge but they could not help. They just said to make sure housekeeping will be arranged tomorrow. I was so disappointed.
Moreover, I have requested laundry services on two consecutive night. The concierge said that both laundry can return to me after two day in one go. After two days, I asked the hotel to give back my laundry. They can only give back one pack of laundry. After my repeated complaint, they finally find out my second pack of laundry bag. Their service is quite disappointing.
- Judith
The facilities are relatively new, and the sanitation is good. The location is relatively close to Cambridge University, but a bit far from the train station. No breakfast. The window can't be opened, it's a little stuffy, I want to change to a room with an open window with the front desk, the front desk said that we booked on another platform, not on the Hilton platform, so we can't change. If you want to change, you need to add 50 pounds. The windows are slanted, so the curtains can't be close to the windows, and they don't block the light. The whole room is bright early in the morning, and it's impossible to sleep late. This is a big disadvantage. There is also an unreasonable design of the bathroom, which will make the ground full of water. A deposit of 50 pounds is required for check-in. There are stalls selling Cambridge cruise tickets when you come out of Cambridge Railway Station. Don’t be fooled, the price is more than double the price bought on the spot. Be sure to go directly to the venue to buy tickets.
- Anonymous User