Best Western Palace Hotel Casino Reviews
Best Western Palace Hotel Casino
5G7H+2CC, Central Promenade, Douglas, United KingdomView Hotel Details
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1 night
Best Western Palace Hotel Casino Guest Reviews
3.5/5
98 Reviews
Verified reviewsLocation3.6
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(98)
Positive reviews(86)
Reviews with photos/video(1)
Negative reviews(12)
KW365
Deluxe King Room with Sea View-Non-Smoking
Checked in Mar 2024
Couples
3 Reviews
Posted on Mar 25, 2024
Sadly I cannot recommend this place at all due to a serious mold issue in our room, not spotted until the last day of our trip. Could be many rooms like this. This is not safe for life
Viktar
Standard Room, 2 Single Beds, Non Smoking
Checked in Nov 2022
Business travelers
269 Reviews
Outstanding
Posted on Nov 27, 2022
Good hotel located near to airport, good matress, good location
Patrick
Checked in Feb 2024
Other
Posted on Feb 19, 2024
Hotel not in good condition
Reception very tired looking
Small twin room
Room not serviced over 3 night stay.
Room generally clean
Breakfast not bad.
Friendly staff.
Tap control shower, basic.
Ross
Checked in Feb 2024
Couples
Very Good
Posted on Feb 19, 2024
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
Ian
Checked in Feb 2024
Family
Posted on Feb 16, 2024
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
Jon
Checked in Feb 2024
Business travelers
Posted on Feb 10, 2024
Fairly cheap rates so didn’t expect too much beyond an average stay but well located and not too far from town centre and facilities. Room basic but fairly comfortable but a shame about constant noise from guests returning from the ****** in the early hours so not very restful, but again should have expected that being a risk with the ****** being part of the hotel complex.
Gareth Kevin Samuel
Checked in Jan 2024
Friends
Very Good
Posted on Jan 30, 2024
Helpful staff and lovely room
Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
Andrew
Checked in Jan 2024
Couples
Posted on Jan 29, 2024
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
diana
Checked in Dec 2023
Other
Posted on Dec 22, 2023
I couldnt stay the full 4 days due to wether conditions and ferries being cancelled i was offered no reduction due to this. I have stayed at this hotel many times and never had a problem i feel really upset about their lack of interest in my position. There was also no reduction in rhe cist if breajfast and dinner for guests.
Karen
Checked in Dec 2023
Other
Outstanding
Posted on Dec 9, 2023
It was a good room and bfast was lovely. Charging although small amout for parking was unnecessary. Overall needs a face lift but would go again.
Elizabeth
Checked in Dec 2023
Other
Very Good
Posted on Dec 5, 2023
Hotel lovely position, delight to open curtains to sweeping views of Douglas Bay. Room a decent size as was bathroom but didn’t care for shower over bath, controls very primitive, difficult to get correct water temperature and shower head far too high for 5’2” ladies. Beds reasonably comfortable but pillows very hard. Dining room very pleasant friendly if not always efficient staff, breakfast very good best continental I’ve encountered for some time, cooked looked good too, tea & coffee not so good cold on 1st morning though they did bring out more that was hot. Dinners were also good, especially the fish dish from the kitchen and very good value. I will stay here again and recommend to family & friends.
Christopher
Checked in Nov 2023
Other
Very Good
Posted on Nov 21, 2023
Nice hotel, comfortable stay, lovely sea view, hotel starting show it’s age, could do with modernisation soon
Iris
Checked in Nov 2023
Couples
Very Good
Posted on Nov 2, 2023
The view from our room overlooking the Douglas Promenade is fantastic. Hotel is close to Electric Tram end, with easy bus service. Nice pool.
Paul
Checked in Oct 2023
Business travelers
Posted on Oct 20, 2023
Property is a little tired looking but the rooms were clean and comfortable. Staff were pleasant enough but some could take lessons on how to smile! The Chinese restaurant served fantastic food with a great menu and great staff. The main restaurant had a limited menu although reasonably priced. Hotel breakfast was a highlight! Parking was ample and again reasonably priced. Local amenities were close by. The island has some wonderful restaurants and the locals were very welcoming. The ferry terminal was a 5 minute drive from the hotel. Mobile phone signal on the island is terrible at best.
Chris
Checked in Oct 2023
Business travelers
Posted on Oct 11, 2023
Unfortunately one of the worst Hotels I have stayed in. While the pool and restaurant/bar area are OK - everywhere else desperaltly in need of a makeover - paint peeling, threadbare carpets, cracked tiles, cheap furniture etc. The Hotel must be struggling as Car Parking is extra - even though street parking is effectively free and Hotel guests are even xpected to leave a deposit for a towel to use the pool - who has £2 in their pocket going for a swim (room key is a security risk!) - so had to go back to room to get a towel. This petty approach was clear in staff attitudes to even simple requests - not their fault - but reflected management dictated approach. This is a Hotel for OAP coach trips using the Hotel as a base, where cost is paramount and mod cons not requied nor seen.
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