Very Good11 Reviews
2.88km from Osteria alla FrascaThis is the 2nd year we have stayed at Minerva when visiting family, last year it was ok, but this year it has all gone downhill !!! Our room was not cleaned to 4 star standards, it was dusty , grubby bathtub, toilet seat very loose that slides when you sit on it, only 1 face and 1 bath towel instead of 2 ( double room ), bathroom window is overlooked by opposite building , very hard and low pillow and hard mattress, but the worst part is the service... a few times we have complained about issues in room, there was no apology, and although they were eventually rectified later , we were made to feel that it was an effort for them!! The ultimate insult came at breakfast which is mainly a continental type with lots of sweet stuff. I can only eat eggs for breakfast due to allergies and every day there would only be 5-6 hard boiled eggs available for breakfast and it was on firsts come first served basis ....once those few eggs were finished that was it. We always got to breakfast around 8.30am ( 1 hour before the breakfast would finish) one morning there were no eggs left and when I asked for some I was categorically told that was it because a party of 16 people had eaten the eggs earlier and the owner was not prepared to boil a few more eggs, which only take 10 minutes, and I was left with no breakfast!i had to go out to buy myself a breakfast !! Absolutely abysmal attitude when they charge 4 star prices at €98 per room per night which includes breakfast, but you are then left without!!! I will NEVER come here again with my family and strongly advice anyone not to stay there .... oh and another thing, they asked to settle the account on arrival not on checkout.... I now understand why, as probably people have refused to pay in the past for their poor service and attitude! Giving them 1 star is way too generous!!