Very Good10 Reviews
0.18km from Yalegama Bus StopWe have visited the Panandus Beach several times in recent years but sadly we need to report that in our view standards previous experienced have fallen. We would start by saying the Hotel is in such a wonderful location, the staff are all lovely, all rooms face the sea and the sound of waves crashing in is wonderful; and we have had several very good holidays there in the past. This year things like the number of broken sun beds/damaged cushions are considerable, there are broken wooded floor gratings around the pool have rotted away which are dangerous, dead trees have not been removed (a large part of one crashed down during our stay) and we had a feeling of a lack of maintenance on behalf of the Management. The guest nationalities at the hotel for a large part of our stay were predominantly Ukrainian, and many of these were young people who just wanted to have a good holiday: but the sometimes loud music playing, the numerous alcohol bottles/cans from the local cheaper drinks stores were scattered around the pool area every morning, and there was no action to moderate this behaviour by any of the staff who were on duty nearly all the time. The food in the hotel has also reduced in standard with many of the nicer meals not provided this year, and most of the guest there during our stay had very health appetites indeed so if you were late for dinner dishes were not sometimes replenished – all gone as we were told. There is a strange strategy that the bar often serves you drinks in plastic glasses in the bar area (away from the pool) and glass glasses around the beach/pool? The Pandanus has such wonderful potential so in our view with a little effort and management the hotel could easily be turned back to the lovely 4 Star hotel we all look forward to returning to; and perhaps with a different marketing strategy attract a more diverse mix of guest nationalities. Let’s hope this review moves things forward.