Khao Lak Resorts

Robinson Khao Lak is a beautifully landscaped beach resort 1.5 hours north of Phuket International Airport. It's ”out of the way” of the heavily touristed Phuket island and that's the main reason I selected it. The service is good but not exceptional. Same with the amenities. The breakfast that is included in the room price is really good. The maid was really nice and provided us with extra bottled water. There were two weaknesses for me. First as a vegetarian there were very few options in the resort for a vegetarian lunch and dinner. That surprised me. Secondly, while the grounds were huge there weren't activities like yoga classes, free bicycles, nature walks for the guests. But overall it was a very relaxing and enjoyable place to spend a few days.

The hotel exceeded our expectations! It's very cozy and well-maintained, even though it's not brand new. The room is spacious, and the daily cleaning service was excellent. The safe is easy to use, and the water pressure is good. Water bottles are replenished regularly. There's a kettle and a minibar, plus beach towels are provided. There are plenty of sun loungers available. The clientele is mainly German and other Europeans. We were the only Russians there at the time. I think the beach is the best in Khao Lak. The waves are small, and the sea is very warm, though jellyfish might sting occasionally. The reception staff are always helpful with booking taxis, transfers, or excursions. Breakfast was quite good, only the coffee wasn't great. But you can always grab a better one at the pool bar later.

A bit out of the way from where it's happening in town. Need to take a taxi or hotel to go back & forth. Hotel is lovely & fire show every Sat night at pool is amazing. Breakfast array was good too! Hotel staff was attentive & polite although they messed up on my tour booking. Hand towel was not always clean & was thin in quality. In room jacuzzi was not automatically cleaned after daily usage. They did come to do the job each time we called though.

Hotel was beautiful and very peaceful but it did not feel like a 5 star. Upon arrival i was greeted with a cold towel and coconut water. I was taken to my room and helped with my luggage. Once i arrived at my room I was initially happy as the decor was beautiful but after having a closer look i was not too satisfied, i opted for the deluxe private pool access room but the location of the pool was not very private at all, it was right next to the entrance of the building and only slightly covered by some plants. The pool had loads of bugs and the light was flickering. I informed reception, who quickly sent someone to clean the pool and repair the light. I already asked to change my room which reception were very helpful and sent someone to show me other rooms. I found another room which initially seemed better but was in the process of being cleaned. I waited around 20 mins and i was told my room was ready. When i arrived to the new room there was a strong smell of mold/mildew but i tried not to make a fuss and simply asked for some air freshener. After inspecting the room i noticed the toilet seat had stains and was of a low quality. The pool area was not clean and had many stains, also the table outside was stained. The floor felt dusty and the windows and mirrors had multiple marks. The shower leaked each time we used it and created a pool of water covering the bathroom floor, i reported this to reception who quickly sent out engineers. Unfortunately they did not fix the problem and simply rolled up a towel next to the shower door. Although staff responded promptly to any complaints, nothing was actually rectified. Breakfast had a large selection, although a bit pricey it was worth the cost. The hotel offers a free shuttle service to khao lak centre and bang niang market, we were slightly late back but the bus was still there, i attempted to get on the bus but the driver drove off which was pretty dangerous. The drivers of the shuttle bus were very rude to my partner and told him if we were late again they would not wait for us. Unfortunately the drivers were not very friendly to us and made us feel unwelcome after this. We attended the Tin terrace restaurant for my birthday which i made a reservation for and a request for a good seat for the fire show. Upon arrival the restaurant knew nothing of my reservation, luckily we managed to find a good seat. The service was very slow and the food was terrible but presented well, we sent the food back and decided to eat elsewhere. The manager of the restaurant was apologetic and took the food off of the bill so we just paid for drinks. The fire show was phenomenal but the food was trash. There’s much better places to eat in Khao lak centre for a fraction of the cost. The spa was beautiful i had a 2.5 hour package for 2890 Bhat, although there are much cheaper options elsewhere this was worth the costs for a birthday treat. The hotel has its own beach, the bridge to the beach felt old and dangerous, the beach itself was small but peaceful. They also offer free kayaking in the lake. Over all my stay was ok, The hotel is beautiful and has potential to be a 5⭐️ but due to the issues stated and the cleanliness i would not say this hotel is 5star. This was my 30th birthday trip and i expected more, the service and most staff made it slightly better the For the money i spent i wish i booked elsewhere, i would not stay here again.

A slightly worn hotel in traditional Thai style, somewhat reminiscent of the Jim Thompson Museum. The staff is friendly, but there are issues with the room conditions and the kitchen (raw meat served for breakfast). We stayed for a few days, and on the first night, the electricity in our room went out. We ended up sleeping in a villa where a floodlight shined directly into our faces because there were no curtains. The next day, we moved back to our original room, which I found more comfortable. Our room had a bathtub, amenities, and robes. For breakfast, you can ask for Eggs Benedict. The hotel has many retirees, and the massage is decent. Big territory. I would come back. The manager, Sunny as I remember, is great.

Located on Khao Lak Beach, a taxi from the airport costs around 1500 THB. If you're booking here, remember to factor in transportation costs. It's super convenient for trips to Similan. Overall, the hotel definitely justifies that 1500 THB taxi fare. The common areas are absolutely stunning, and the hotel's dinner restaurant serves up some great food. The pizza was particularly good, with a soft crust and a generous (lethal, in a good way!) amount of cheese – a real treat, and the price was decent too. In the afternoon, they have a buy-one-get-one-free drink special; I think two beers were about 150 THB. I also tried the massage, which was about double the price of the roadside stalls in Kata, but the hotel's massage was very private and secluded. The room itself was a bit average; I booked a superior room, and it felt a bit damp. If you have the budget, I'd recommend upgrading, as some of the other rooms I saw while walking around looked quite nice. All in all, the public facilities, beach, scenery, dining, and some of the additional services are really good, giving a great resort vibe. It's also relatively cheaper than hotels on the three main beaches.