Top 10 101 Hotel Hotels

Beyond words spectacular, we are frequent guests and no wonder ! Tower suites is a paradise. We love you. We will be back soon, this is the most wonderful hotel in Reykjavík and the service is wonderful. What a peaceful, beautiful place :):):)

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.