TOP 10 Arlington county Hotels

The hotel staff was not only professional but very very kind. The facilities were clean and they had no problem assisting with additional asks. I needed a vase for flowers I received and came back to my choice of two different ones. From the front desk to the valet (whom were exceptional) I was more than happy with my stay. I love Trip.com!

This is what I wrote to the Manager of the hotel. Mr. Hassan, Let me congratulate you on assembling one of the finest teams of hotel workers I have known. I especially want to point out Diamond, Larry, Carl, Melanie and Lourdes at the front desk and Johannes in housekeeping. Although I didn’t speak to any of them I also appreciate the maids who serviced our room every day. The reason I want to mention each person is because each addressed the issues we were having in a friendly, personal and professional manner. When my husband and I get to our room, we go over it to make sure anything out of place is mentioned to the front desk staff before we unpack. We found the living room chair in disrepair, a knob missing from the stovetop and the TV wasn’t working. By the time we returned to the front desk with our report, Diamond was on duty and asked if we wanted to change our room. She personally came to the second room and we told her that we preferred the first room if the items that needed addressing could be resolved. In fact, some were resolved by the time we returned to the first room. I also want to let you know that I had the best night’s sleep I’ve had in a long time! This was my first time at a Residence and my husband and I agree that we now need a reason to come back. Having a full refrigerator, free wifi, hot buffet breakfast, a fantastic and helpful staff and all the other amenities has made this our go-to for future stays in Arlington/Crystal City. I only have one suggestion to make and that is for your buffet. I know there may be safety rules involved, but a hot buffet should stay hot; one morning I was the first one there and by the time I got to my table the waffles were cold. This continued the next days for the pancakes and french toast. If there’s a problem with keeping a flame under each tray, may I recommend you put one or two small microwaves in or immediately outside the buffet area.

 I have already recommended your hotel to a friend. And I’ll continue to do so to any and all who ask “What’s the best hotel in Arlington?”

The view is very good, you can see the airport, subway and railway, as well as Capitol Hill in the distance. Convenient transportation, there is a free shuttle bus to the airport. The restaurant tasted very good. The place where we ate 7 meals in the restaurant for three nights was that the elevator always had a weird smell of rotten leaves. We had to hold our breath in and out. No improvement during the stay and the room cleaning was sloppy.

The hotel is good, with nice location, and nice service. The only problem we met was the sink. All water coming from the sink hose is hot water, there was no cold water.

Tip: if you require a handicap room with a specific capability (roll-in show for example) do not rely on calling central reservations to get the room choice right. I received a confirmation for a specific room only to find out it did not exist at the property. When I identified this to the receptionist on-duty I was told to return at 3pm when other rooms would open up and that the staff on duty could assign me the correct room. Turns out in hindsight that receptionist knew (my gut feeling) knew the room did not exist on that property and left the issue for the next shift to figure out. While the next staff shift tried to figure it out, the manager put in a few words then promptly left the property. The receptionist was on hold for over 75 minutes with their central reservations POC when I finally called the members number and then married the two together to locate a room.

The hotel is located near the Crystal City subway station, about five minutes walk. The hotel has a shuttle bus to the airport every half an hour, which is very convenient. The room is large and clean. The air conditioner in the room turned on too loudly. I don’t know if I didn’t adjust it myself. When booking, pay attention to whether there is a charge for Wi-Fi in the room. We believe that Wi-Fi must be free according to the usual practice. When we checked out, we found that the charge for using Wi-Fi was deducted. At the hotel booked by Ctrip, we immediately contacted Ctrip customer service, and Ctrip immediately returned the money to us in the form of a gift package. Thank you very much for the excellent service of Ctrip.com. For many years, I have chosen to book airline tickets and hotels with Ctrip, and I will continue to choose in the future.

The room is very spacious and the decoration is relatively new. There is a living room and a bedroom. The mini bar with a sink is very convenient. The bathroom is also very spacious. There are everything you need for breakfast. It is hot in the morning, and there are free drinks and biscuits in the afternoon. It is also very close to whole foods, about ten minutes walk from the subway, and the free shuttle is very good

Service was very limited caused by staff reductions and closed amenities due to Covid19. Apart from that unavoidable circumstances the staff was just as helpful and knowledgeable as should be expected from a property affiliated with the Hilton name. It just took a little longer than usual to get my request fulfilled.

It’s pretty clean but I found a towel with a stain on it