Top 10 Balboa Park Hotels

The hotel is located in the old town of Panama, strategically located, within walking distance of the Panama Presidential Palace. Strong colonial era style, exquisite and elegant decoration, friendly and thoughtful service, looking forward to the opportunity to go again with your family.

My family stayed at this hotel for spring break and let me tell you it was AMAZING!!! Upon check in there was a hiccup and after it was addressed by upper management, our stay was flawless for the rest of the week. First off the grounds are STUNNING and very well maintained. The hotel is a little further from the city but we enjoyed that because whenever we wanted to go into town it was a quick uber ride away. The pools were amazing! We were here 7 days and we did not want to leave! The breakfast was delicious and fresh every morning, the spa was relaxing and my massage was wonderful. We had dinner on property one of our nights and the live music was a nice touch and food here was top notch as well. Drinks at the bar were great-we had a ”date night” here to celebrate our anniversary and the staff assisted my husband with surprising me with lovely roses and fine chocolates. I'm giving the hotel 5 stars because not only is it truly a luxury experience, but their staff is incredible, Isaac is GEM!!!! He literally checked on my family EVERY single day. He turned my stay into one of the best vacations I've ever had (and I travel...OFTEN, all over the world). He was warm, genuine and PROFESSIONAL! He is the reason that I will return to this property during our next visit to Panama, because we will be back! Thank you Santa Maria for a wonderful vacation and thank you Isaac for EVERYTHING!!! Look no further, this is the hotel that you want to book.

We just came back from a full week here. Check in was a breeze, the front desk agent was very informative and helpful. We got a surprise upgrade to an ocean view room instead of the garden we booked. We live in the Caribbean, so we see Caribbean beaches all the time, but this beach is amazing to watch. The tide is insane! In a good way (not for swimming but it made for good watching haha). So the pros of the hotel: - Very VERY friendly staff. Everyone had a friendly disposition, and always greeted with a smile. The staff definitely carries the resort. - grounds are beautiful and well kept - pools are amazing and one is absolutely huge. - there’s a kids playground that’s always accessible(but bring bug spray and watch for ants!) - we needed covid testing done for travel (our home country still requires them) and the concierge was very helpful at arranging a clinic to come to us to take the samples. Now unfortunately, there are some cons to mention… - housekeeping was inconsistent… room was clean enough, but as you can see in the pictures, there’s mold in the shower and dirt in places that have obviously not been cleaned in a long time. - the pillows on the beds smelled like mold. I was going to request new ones but forgot, and by the third day the scent seemed to have left. - one day we’d get 2 towels, other days 3 and only 2 days of our 7 days we got the correct amount (4). I had to leave a note requesting that. Same issue with the complimentary water you are supposed to get daily… most days we didn’t receive any. Normally not a big deal but since there’s no convenience store nearby or on premises, and we’re not paying 5$ for a bottle of water, this was quite annoying… - nothing in walking distance. No convenience store on premises if you need a water, razor or something like that… - the room was an upgrade, but it had random stains on the walls, rusty shower hinges, and black stains (don’t think it was mold but it did Look terrible!) all around the ac. (See pictures) The toilet seat was broken and moved when you’d sit on it, and the entire toilet door (heavy frosted glass) had its hinges coming out. It was scary, especially since we have kids. We mentioned it to the front desk and they just had someone screw it back in. It proceeded to come out again bit by bit the remainder of our time. - bath robes with holes in them… not exactly the luxurious feeling it’s supposed to represent… - phone Never worked. We mentioned it, were told someone would come check but nobody did. Normally not a problem except we were expecting a call from the testing center. - hotel is nice and quiet unless there’s an event or convention. The last 2 days of our stay it got super busy, and it became clear that the elevators were not enough for the load of people needing them. - restaurant navigation is confusing. There’s a schedule posted in the elevator and at random spots in the lobby indicating which restaurant has breakfast buffet or dinner etc. But 5 out of the 7

We really enjoyed our time at this location during our recent family trip to Panama City, Panama. The only ding I had was that the room could have use a more thorough cleaning, as we noticed some mold in our room, but I guess its difficult in such a humid climate. The breakfast offered was delicious and the attendants were super involved and attentive. We were met with plenty of helpful hands while traveling with our little ones. We also loved our room and the view from our room during our stay at this hotel. Our refrigerator was stacked with plenty of refreshment if we required anything at a moments notice, but we decided not to purchase anything from the refrigerator while there - so no idea if the cost was reasonable. The pool area was enjoyed by the kids and we also enjoyed the poolside service we were offered while enjoying the pool. We really liked most of the amenities during our time we spent at the JW Marriot and would be happy to stay at this hotel again in the future.

The property has a great ocean view - at the bar and in the room. Staff are warm, friendly and helpful. Recognize Hilton Diamond members and provided great benefits. Great ocean view in the public areas and the room. We had a very good experience and think it provides excellent value. We are considering to spend a month there in the winter!!!!

The hotel is located in the downtown area. We came across the road renovation, so it was a bit messy. The environment inside the hotel is very good. The breakfast is simple but I like the taste. It has high cost performance and it's worth recommending!

The W Panama was an unforgettable experience. It’s one of the best Marriott Hotels in Panama. The service at the W was the best I’ve experienced in Panama. They went above and beyond for Wifey’s birthday, I was impressed with the level of service received. They were quick to respond to my needs via the BonVoy app. and were exceptional throughout my stay. I loved how well they acknowledged my Elite status with Marriott. They even left a nice small cake in our upgraded suite. Cant say enough about the service, it was superb. The Wow suite has the name to match. It was one of the coolest rooms I’ve stayed in. Love that they offer so many room options, they are sure to meet just about any occasion.