Popular Luxury Hotels in Santiago

So there is nothing ‘wrong’ with this hotel. It’s just not what you expect at an MO. Went over to it for some food and drinks. The toasties in the lobby are OK but don’t look appetising, no garnish, all just a bit poor. If I was paying CLP2,000 wouldn’t be fine, but I wasn’t….. Similarly service, OK, but usually MO accommodate whatever you want and staff fall over themselves trying to please. Told could have buffet or a la crate in the Italian restaurant only to be then told since I wasn’t staying there could only have buffet. Again, this just doesn’t happen at other MO’s… Quality of food way better elsewhere with better service is my view on this one….. You need to get the team from London or Barcelona over there to sort this place out and teach the staff the ethos of what MO is and why people rave so much about it and pay a premium …. Wouldn’t be back any time soon with current standards…..