TOP 10 Cagayan De Oro Hotels

The Great: all the staff are very accommodating, helpful, and salute you by holding their hand over their heart. The staff really tries hard. Great common area environment. Great pool. Excellent maintenance. When I was running late, and breakfast buffet was closing, the restaurant called my room to see if I wanted to eat; They kept the buffet open for me. You don't find service like that everywhere. The Good: safe in room; mattresses a little hard but okay; shampoo, lotion, toothpaste and toothbrush, soap, extra TP roll included; phone in room and bathroom; hangers in closet; refrigerator in room; bottled water, coffee and tea supplies in room. Only one grounded outlet in the room, but was at the desk, so was able to plug grounded computer outlet in. I was not able to verify outlet near sink was GFCI protected. Bidet. Western style toilet; entire room and bathroom were clean. I was happy that even though I hadn't used both bottles of water before house keeping came, they added 2 more bottles per day. As everywhere in PH, don't drink the tap water. The Bad: The room was a little sp**** and lacked the high-quality aesthetic and art that the common areas have. There were no hand towels or washcloths. The TV did not work (I did not contact Front Desk to resolve the issue, but I am sure they would have). Shower handset needs updating. Tip: Don't trust GPS to get you here -- Google Maps has road names wrong. Trust your driver. Call and book directly with the hotel to get discount rates-- not available on agoda, or CapitalOne Travel, etc. I would have extended my stay, but they were fully book the next days. I will definitely be back! Note to management: to become 4-star, improve mattresses, improve room asthetic, improve AC on 3rd floor common area, improve shower area and include wash cloth and hand towels.

Staff are very corteous and helpful. Most especially the buffet breakfast staff. Will definitely go back to stay in this hotel again. The food is what you expect from a breakfast standpoint of a decent hotel. Special mention to the waiter named Galmer for being very helpful.

I got married in this Hotel on September. The scenery is just perfect for our intimate wedding. One thing that I have to comment is their Restaurant. Despite the nature loving atmosphere, they have limited choices of Vegeterian Foods (e.g Salads). Prior to my wedding, I approached the Restaurant head requesting for a Salad on my wedding day as my lunch and they agreed. On the day of my wedding, we ordered at 9am and has not received my lunch until 11:30am after consistent follow-ups. I got stressed because of this! The next day when I told them, the staff did not even bother to apologize. He said, that happened because they were busy. Staffs need more training on how to prioritize orders and speak to Customers.

The service and the food are very excellent. The rooms are comfortable and the AC can be very cold if you need it to be unlike those hotel rooms that don’t get sufficiently cold. Everyone is very courteous and you are greeted as a madam/sir everywhere. The service at the lounge is impeccable and is worth the upgrade. You can get great susnet views while sipping cocktails. The photo doesn’t do justice. Shout out to Ben, Bry, Joey, and Rae. Don’t forget to leave tips especially if you are happy with the service. Because everything is free at the lounge, people tend to forget to take out their wallets. Having said that, not everything is rosy. The hotel has slightly run down due to age and most likely needs a refurbishment. The bathroom has hard water stains and the tiles have this layer of fog/dullness on it. The towel color has seen better days. The chairs on the 4th floor dining has stains. For sure there is some improvement to be made on the appearance part. There were already improvements being made on lighting and water pipes during my stay - these are done during times that won’t inconvenience you. Don’t let the comments on the improvements discourage you for giving this hotel a try. This hotel is one of the top hotels in the city. Run down does not mean it isn’t clean.

It was a big room. It was clean. However, there were no toilet rugs.

I paid for a double room but when I arrived I was told that the information on the website is not correct and that I needed to pay extra for it. I told the manager that I should get a double room as advertised on the website. She told me that I should call the red door owner and I said that the price for the double room should be honored as advertised. The manager reluctantly agreed to my request but in the end made it right.