1200 O'Brien St., North Bay, Ontario, Canada
5.2km from North Bay Airport
"We stayed at this location overnight this past weekend and found it to be very convenient when traveling with pets. We pre-booked a ground-floor unit with a king bed and fold-out sofa, and were delighted to find that this room had a patio door for easy pet access and parking directly outside that door. Directly off Highway 11, this was easy access to get around where we needed to go. The hotel also had free wifi and a workout room with breakfast included. The rooms are tired. They say non-smoking however we spelled smoke throughout the overnight and in the morning directly in our room. This is definitely a budget location with sparse amenities for shampoo, etc and limited towels and pillows provided. Front desk staff are helpful and will attempt to get you what you need, however there is often only 1 person at the desk even on a Friday night. On a Saturday, the breakfast is only OK. It's mostly cold options with the addition of waffles, 1 pan each of eggs and bacon. Service was poor with delays for filling the trays exceeding 10-12 minutes and when they are "filled" they only fill them halfway at best so they were depleted quickly. If you are in a hurry, this is not a fast breakfast option. Honest opinion."
"This past Friday, I had the misfortune of staying at this location. The room was shabby, with a chipped-paint and broken chair. It is what it is. The bed wasn't horrible. When I turned on the hot water to take a shower in the morning, the room was filled with the overpowering smell of piss. Too disgusted to shower, I packed and went to check out. This is where it gets good. I complained to the two staff at the front desk. They don't say a word. They just process the return of my deposit. After a couple of minutes of silence, I ask if they are going to say anything. I got a mumbled "sorry". When I asked for a refund on the room ($150 ???), I was told that they didn't have the authority. The manager has the authority but doesn't come in until 1:00 p.m. (What? I can only assume that the manager is trying to dodge the inevitable barrage of daily check-out complaints.) I leave. At 1:15, I call back and talk with a rude "acting-manager" (that was clarified to me), who had no apology, but who said that she was aware of the problem, would investigate, and would call me back in 20 minutes. I left my number, the same number on file for the room, and waited. An hour and a half later, after no call, I called back and was told that the manager was "in a meeting". It's two days later, and I never received a call. Comfort Inn, I went out of my way to resolve this issue with your staff, and they went out of their way to avoid me. Based on this experience, we will avoid all Comfort Inns in the future. Incompetent and unprofessional staff, along with worn out and unsanitary rooms, is this really the best you can do?"
"This is a decent little spot to stay in North Bay. Although the rooms are small and the included breakfast is lack lustre...it is made up for by its cleanliness and friendly staff. I would give it a thumbs up for its location as well, just off the highway and close to the University/College."