Top 10 Chide Hotels

No free breakfast, it seems like 11 knives per person.

Like most people, we haven't done much traveling this year.. So, we were really looking forward to a quick overnight in Syracuse to visit some friends. I was using my Marriott credit card annual certificate for a complimentary one-night stay. We could have picked several other Marriott properties, but they all charged a $50-$75 fee for traveling with our dogs. So, we chose the Aloft as they are dog friendly and do not charge a separate fee. (bravo!) Nice room 2 queen beds. Small windows that actually open for fresh air. Bathroom/closet area strangely configured. All this empty space under the sink/countertop with a small refrigerator there. Great--except that the last guest's leftovers from Applebee's were still in there. Hmm, so that obviously wasn't cleaned. Wonder what else wasn't? Closet opposite sink/countertop. You had better not be short, as it is elevated off the floor and you won't be able to reach the hangars. Small Mr. Coffee machine in alcove next to closet. Based on the refrigerator, no thanks. Cool modernistic sink, but easy to splash water everywhere. Pocket door to toilet and standup glass enclosed shower. One hook for towel/clothes, etc. Have to reach in to turn on water to warm it up, which means opening the door, which means water splashes on the floor. Oh, and the warm water? Never showed up the Sat. night we were there. I let if run (and splash while checking temp), run/splash, repeat. Finally gave up and took a very quick cold shower.

Except that the bed is too soft, everything else is very good ～ Parking: Family hotel opened for more than ten years, there are many parking spaces at the door Room Size: Room size is OK Room facilities: The bed is too soft, the others are good. Of course the coffee machine is a bit dirty. Breakfast: Breakfast is available at six o'clock, and it is still rare in this remote mountain village. There are quite a lot of varieties. Gym: The gym is 24 hours, which is really friendly to me with jet lag. Cost-effective: The overall price/performance ratio is very good ～

All staff at the front desk were friendly and helpful. Very clean. Didn’t have an opportunity to use pool or gym but they looked very clean. Wish there was a better selection for breakfast and the beer/seltzer selection was low. Not terrible. I would definitely stay again!

We enjoyed this hotel during a 2-night stay in Syracuse en route to Niagara Falls. We had the one bedroom, with a kitchenette. It was huge, with a full-sized fridge, microwave, and dishwasher. The bedroom was spacious, with a separate living room with a pull-out couch and table. It was very clean, and staff was friendly. Breakfast was decent if you are in a rush, but there are many delicious breakfast spots nearby. The location was in the middle of cafes, restaurants, bars, and museums. We will definitely stay here again if we return to Syracuse!

I must say I think this is the worst stay my partner and I have ever had. We are not picky travers by far! We always find the positive but this one was hard… we stayed from Friday 14th to Sat morning 15th of OCT 2022. CONS: musty room, smelled like old lady perfume or something. Brown dirty stain on the sheets! Moldy shower, broken soap holder in shower. The soap fell while I was washing my face and I stepped on it and almost broke my neck. Also there was a spider in the shower. There were spider webs in the window (not cleaned)There was condensation and black specs around windows (mold?). We could hear the next door room snores ans the above rooms steps and jumps from the kids plus all the water flushing and faucets. Fridge made an awful noise at night when the condensator started enough to wake us up. Carpet around the fridge was humid and wet.The coffee machine filter was missing!!! So could not make coffee. The police showed up around midnight for a noise disturbance in another room. People talking loud outside. Lobby smells like strong chlorine from the pool, they leave the door open. PROS: the front desk staff was kind and professional. They helped up warn our upstairs neighbour's about the noise. The soap smells like oranges nice fragrance and shampoos as well. For the almost 400$ CAD we paid we are extremely disappointed with the quality and the comfort of our stay. We did almost not sleep and we had an important appointment the next morning. We chose your hotel for the location, the price and the Banner. Best Western is a know banner and based on the pictures on the site the rooms looked of quality. I am adding pictures of my room for reference of the different issues. Based on all the problems encountered about experience quality and cleanliness, I would expect a full refund for our stay. We complained to BW and are awaiting follow up.